No Results Found – random errors

Hi there @mpedersen ??

random hiccups where product categories or individual products, and sometimes the entire store, simply goes away and navigating to these pages comes back with a “No Results Found” error message.

Thanks for reaching out, let’s figure out why things are not lining up!
From what I gather, this started happening on your site(s) lately; alas, the most recent incidents that I could find, where something similar was reported date back to over a year and a half ago.

This kind of problem is usually caused by a conflict with your theme or with another plugin.

The best way to determine this is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem: Check whether you still encounter the issue!

If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.

3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes.

So..this problem keeps coming and going. It appeared that clearing transients would restore things when I ran that tool, but today it happened while working on the site, and clearing transients did NOT resolve the issue.

The problem continues, randomly, and in different parts of Woocommerce at different times. E.g. right now, I can see the main shop page, but when I go into the sub pages, there is “no results”. It also seems to affect OTHER Woocommerce pages as well; for example, earlier this month, it sounds like the order success page was generating this error message, causing people to resubmit their orders!

Pretty frustrated with this random failure of Woocommerce, particularly since it’s not something I can simply replicate on demand!!!

Hi @mpedersen

I understand that clearing the transients cache did not resolve your issue this time.

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Gotta be honest here, I’m not interested in posting the full report publicly here; it exposes a lot of information. I’m happy to provide the key info you might need that doesn’t reveal any potentially sensitive info.

What I can tell you is that nothing is “red” on the status report, all green.

Searching the woo logs, there are no error logs, fatal error logs, or anything specifically coming up when I search for “error” in the available logs. All I see are various payment logs, and a testlog.log.

Tell me what info you’d need.

Hi @mpedersen

I understand you’re hesitant to post your site’s information in a public forum.

Hence, I recommend using a service like https://pastebin.com/ then you can allow some days for the info to be alive while the issue is being checked. (Once the info is removed or deactivated from Pastebin, this will not be accessible).

Hope this helps!