No revenue on some orders

  • Resolved simonwimell

    (@simonwimell)


    6 years, 11 months ago

    Hi!

    On some of the orders in Google Analytics only VAT/tax is recorded, and 0 in revenue. Why is this and how can I fix it? I can’t really see any connection between the orders without revenue, but maybe it’s something I’m missing.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi Simon,

    Thank you for contacting us!

    We request you to share view level access of your analytics account at analytics2(at)tatvic(dot)com so we can troubleshoot the issue.

    Additionally, we found that you are using “Klarna Checkout” in your store & our plugin is not compatible with it since “Klarna Checkout” has a different scenario for checkout pages.

    Hope to hear you soon!

    Thanks & Regards,

    Plugin Author Conversios

    (@tatvic)

    Hi,

    Closing this thread due to inactivity. Feel free to open it again in the future.

    Thanks & Regards

    Thread Starter simonwimell

    (@simonwimell)

    Hi! Sorry for the delay, but now you have the requested Google analytics access.

    Kind regards,
    Simon

    Plugin Author Conversios

    (@tatvic)

    Hi Simon,

    Thank you for sharing access!

    We request you to contact us at analytics2(at)tatvic(dot)com so we assist you further regarding this!

    Hope to hear you soon!

    Thanks & Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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