No review refresh

  • Resolved pixelsz

    (@pixelsz)


    6 years, 2 months ago

    We got a new review on Google two weeks ago. But this new review isn’t visible by clicking the review button on our site. How often is the plugin getting a refresh or is this a bug?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi,

    Could you add new parameter into the shortcode ‘auto_load=true’. It will get the current 5 most helpful reviews from Google and update the current reviews.

    Please let me know how that goes.

    Thanks!

    Hi, I am on the free version and have the same problem. New reviews over a week old are not being picked up. How can this be remedied, please?

    Thanks!

    Plugin Author richplugins

    (@richplugins)

    Hi,

    The plugin uses the Google Places API to get your reviews. The API only returns the 5 most helpful reviews (it’s a limitation of Google, not the plugin).

    You can check if there’re new reviews in the API by entering your place ID and API key in this url:

    https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

    If you will find new reviews in this API, you need to Connect your place in the widget again and new reviews will appear in the plugin.

    Thanks!

    • This reply was modified 6 years, 2 months ago by richplugins.
    • This reply was modified 6 years, 2 months ago by richplugins.
    • This reply was modified 6 years, 2 months ago by richplugins.
    • This reply was modified 6 years, 2 months ago by richplugins.
    • This reply was modified 6 years, 2 months ago by richplugins.

    This worked, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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