No Shipping method on International Orders

Hello @deemdesign, thanks for writing in!

I’m sorry you’re having trouble with setting up WooCommerce Services.

Since we currently only support rates for Canada Post and USPS, your store’s currency needs to be either CAD or USD – do you have a different base currency?

If you’re already set up for CAD or USD, we’ll need more information in order to assist you.

Can you share your shipping method settings (origin postcode, services, custom packages, product dimensions) ?

Thanks!

Hey Jeff yes the store currency is USD and I’m based in the US so international for me is everywhere else other then the US.

These are the General Settings i have

Base Location
United States (US) — Florida

Selling Location(s)
Sell to All Countries
Selling Location(s)
Shipping Location(s)
Ship to all countries you sell to
Shipping Location(s)
Default Customer Location
Geolocate
Default Customer Location
Enable Taxes Enable Taxes Enable taxes and tax calculations
Store Notice Store Notice Enable site-wide store notice text
Currency Options

The following options affect how prices are displayed on the frontend.

Currency
United States dollar ($)
Currency
Currency Position
Left ($99.99)
Currency Position
Thousand Separator
Decimal Separator
Number of Decimals

Jeff if you like i can provide you access to see the settings.

but i do have my zip code origin and only set up the envelopes for the shipping in the Priority Mail International and Priority Mail Express International sections

Jeff if you like i can provide you access to see the settings.

That shouldn’t be necessary, but thank you.

but i do have my zip code origin and only set up the envelopes for the shipping in the Priority Mail International and Priority Mail Express International sections

We’re currently working to improve our envelope packing algorithm – which might be the issue here. What are the dimensions and weight of your product?

I am having this exact same issue. Standard shipping and flat rate both work fine to the United States and Canada. As soon as I enter a different country it stops offering solutions. Canada has it’s own category, but for the “Rest of the World” shipping zone I have USPS set up with both standard shipping and 1 flat rate envelope selected for both Priority International and Priority Express International. On the WooCommerce System Status page, under the WooCommerce Services tab, for USPS “Rest of the World Shipping Zone” it says:

No rate requests have yet been made for this service

All my prices are in USD and they are shipping from the United States.

I have 2lbs 2x2x1 as weight and dimensions. I just checked in Canada and that doesn’t even work for me either.

@deemdesign @polarize

We are currently working to improve envelope support in our “box packing” algorithm. (See related support thread here: https://www.ads-software.com/support/topic/show-all-available-rates-not-working/)

In it’s currently form, our packing algorithm is naive when it comes to envelopes, using one rigid measurement to determine if items will fit.

All of our envelopes have a defined “height” of less than 1 inch, which I believe is causing issues with your product dimensions.

Ultimately, we are working on improving the way we handle envelope dimensions, but for now you could try setting the height of your product to be 0.5″.

Hopefully this workaround is sufficient. We will circle back here when the envelope improvements are complete.

Thanks!

Per deemdesign’s comment, I just re-checked and see that shipping rates to Canada have also stopped working. My products do not measure over 1 inch, nor do they have trouble fitting into my pre-defined packaging or flat rate packaging. There shouldn’t be any issue fitting my products into my own packaging, as they are the same packages that are used for Priority Express, which has no trouble producing rates for domestic shipments.

Let me be clear here: There are no international rates listed, even for shipments using my own packaging.

Previously, the USPS shipping method was working perfectly using standard rates for my own packaging, although there was some issue with flat rates but it seemed to have been resolved. You can see the support thread for that issue here: https://www.ads-software.com/support/topic/product-variations-not-utilizing-flat-rate-packaging/

@polarize

Are any of your product dimensions or weights 0?

Unfortunately, I was unable to reproduce this locally (using my test product variation from our previous thread). I’ll share my test setup – please share any relevant settings on your end so we can work towards a solution.

Shipping Zones

USPS International method settings

Product settings

Note: product is 12 x 9 x 0.5 in, 1 lb

International rates in cart

Thanks for looking into this. After trying to figure out why my cart wasn’t showing every country in the dropdown, I solved my own issue. It was a plugin I had de-activated that I had used to limit shipping to the US and Canada before services expanded to use the USPS API. De-activating it did NOT release that setting like I would have expected. I re-activated it, enabled all countries, and started getting rates for the rest of the world again.

It was that last screenshot that helped me figure that out though, so don’t feel like you wasted your time. I probably never would have gotten there without it.

I’m glad to hear your problems are resolved @polarize!

@deemdesign, are you still experiencing issues? Have you tried the work around suggested?

I went in with your setting and had to reverify the weight and dimensions and on the variable it wasn’t set. so entered it in and everything showed up fine.

I went in with your setting and had to reverify the weight and dimensions and on the variable it wasn’t set. so entered it in and everything showed up fine.

Great!

Hey jeff,
I am having the same issue, i tried your setting but i am still having that issue.

For example if i put in Canada –> Ontario –> (Zip Code)
i end up getting that same message “There are no shipping methods available. Please double check your address, or contact us if you need any help.”

• This reply was modified 7 years, 6 months ago by umarzchaudhry.

Hi @umarzchaudhry!

Can you create a new support thread with relevant details to your store setup? Pay attention to things like your USPS shipping method settings, package shipping setting, etc.

You can find the new support thread form at the bottom of this page: https://www.ads-software.com/support/plugin/woocommerce-services/

Thanks!