• Resolved vincentliu

    (@vincentliu)


    My server have installed SOAP.

    I set shipping page (page’s key from fedex support),but my chekout page has no fedex shipping options.

    My error message

    FedEx ADDRESS VALIDATION REQUEST:
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => ***********
    [Password] => ************
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => *******
    [MeterNumber] => ********
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => Array
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestTimestamp] => 2016-09-29T08:03:58+00:00
    [Options] => Array
    (
    [CheckResidentialStatus] => 1
    [MaximumNumberOfMatches] => 1
    [StreetAccuracy] => LOOSE
    [DirectionalAccuracy] => LOOSE
    [CompanyNameAccuracy] => LOOSE
    [ConvertToUpperCase] => 1
    [RecognizeAlternateCityNames] => 1
    [ReturnParsedElements] => 1
    )

    [AddressesToValidate] => Array
    (
    [0] => Array
    (
    [AddressId] => WTC
    [Address] => Array
    (
    [StreetLines] => Array
    (
    [0] => 499 Nibus St. Unit D
    [1] =>
    )

    [PostalCode] => 92821
    )

    )

    )

    )

    FedEx ADDRESS VALIDATION RESPONSE:
    stdClass Object
    (
    [HighestSeverity] => ERROR
    [Notifications] => stdClass Object
    (
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => aval
    [Major] => 2
    [Intermediate] => 0
    [Minor] => 0
    )

    )

    FedEx REQUEST:
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => *******
    [Password] => *******
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => *****
    [MeterNumber] => ******
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => Array
    (
    [ServiceId] => crs
    [Major] => 16
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestedShipment] => Array
    (
    [PreferredCurrency] => USD
    [DropoffType] => REGULAR_PICKUP
    [ShipTimestamp] => 2016-09-30T00:00:00+00:00
    [PackagingType] => YOUR_PACKAGING
    [Shipper] => Array
    (
    [Address] => Array
    (
    [PostalCode] => 92821
    [CountryCode] => US
    )

    )

    [ShippingChargesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => *******
    [CountryCode] => US
    )

    )

    )

    [RateRequestTypes] => NONE
    [Recipient] => Array
    (
    [Address] => Array
    (
    [Residential] =>
    [PostalCode] => 92821
    [City] => BREA
    [StateOrProvinceCode] => CA
    [CountryCode] => US
    )

    )

    [RequestedPackageLineItems] => Array
    (
    [0] => Array
    (
    [SequenceNumber] => 1
    [GroupNumber] => 1
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 4
    [Units] => LB
    )

    [InsuredValue] => Array
    (
    [Amount] => 110
    [Currency] => USD
    )

    )

    [1] => Array
    (
    [SequenceNumber] => 2
    [GroupNumber] => 2
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 5
    [Units] => LB
    )

    [Dimensions] => Array
    (
    [Length] => 21
    [Width] => 8.5
    [Height] => 3.5
    [Units] => IN
    )

    [InsuredValue] => Array
    (
    [Amount] => 35
    [Currency] => USD
    )

    )

    )

    [PackageCount] => 2
    [TotalInsuredValue] => Array
    (
    [Amount] => 145
    [Currency] => USD
    )

    )

    )

    FedEx RESPONSE:
    stdClass Object
    (
    [HighestSeverity] => ERROR
    [Notifications] => stdClass Object
    (
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => crs
    [Major] => 16
    [Intermediate] => 0
    [Minor] => 0
    )

    )

Viewing 3 replies - 1 through 3 (of 3 total)
  • We checked the debug response. You are getting authentication failed message.

    This error only appears when the FedEx credentials are not correct. Kindly check it and contact FedEx.

    Also, we can see that you are checked production key option in plugin settings, so please make sure that you are using production credentials.

    Thread Starter vincentliu

    (@vincentliu)

    I contacted fedex.

    Fedex give me a new production password,then it’s work!!

    Thanks for your support.

    Hi Vincentliu,

    Great to know that your issue is resolved.
    Do let us know if you have any query. We will help you.

    Also, if you liked our support/plugin, you can rate us at https://www.ads-software.com/plugins/fedex-woocommerce-shipping-method/
    This would be a huge encouragement for us.

    • This reply was modified 8 years, 5 months ago by niwf.
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No shipping options’ is closed to new replies.