• Resolved strikkit

    (@strikkit)


    Hi, all my clients can’t select a shipping option, only Pickup (default when no shipping zones matches). It all worked until a few hours ago.

    When the problem first occurred, my WooCommerce version was the one before the last update. Now I have updated to the lastet version of WooCommerce but the problem is still there. No other plugins were updated before this problem occurred.

    Edit: shipping is showing and calculated for international shippings, no national (Italy).

    • This topic was modified 1 year, 6 months ago by strikkit.
    • This topic was modified 1 year, 6 months ago by strikkit.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter strikkit

    (@strikkit)

    System report

    ` WordPress Environment
    
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    WooCommerce Support: ? Templates
    
    Overrides: goya/woocommerce/archive-product.php<br>goya/woocommerce/cart/cart-empty.php<br>goya/woocommerce/cart/cart-shipping.php<br>goya/woocommerce/cart/cart.php<br>goya/woocommerce/cart/mini-cart.php<br>goya/woocommerce/cart/shipping-calculator.php<br>goya/woocommerce/checkout/form-checkout.php<br>goya/woocommerce/checkout/form-coupon.php<br>goya/woocommerce/checkout/form-login.php<br>goya/woocommerce/content-product.php<br>goya/woocommerce/content-single-product.php<br>goya/woocommerce/global/form-login.php<br>goya/woocommerce/global/quantity-input.php<br>goya/woocommerce/global/wrapper-end.php<br>goya/woocommerce/global/wrapper-start.php<br>goya/woocommerce/loop/add-to-cart.php<br>goya/woocommerce/loop/loop-start.php<br>goya/woocommerce/loop/pagination.php<br>goya/woocommerce/myaccount/form-login.php<br>goya/woocommerce/myaccount/navigation.php<br>goya/woocommerce/order/tracking.php<br>goya/woocommerce/product-searchform.php<br>goya/woocommerce/single-product/photoswipe.php<br>goya/woocommerce/single-product/related.php<br>goya/woocommerce/single-product/tabs/tabs.php<br>goya/woocommerce/single-product/up-sells.php<br>goya/woocommerce/single-product-reviews.php<br>goya/woocommerce/content-product_cat.php Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-09-22 15:51:29 +02:00<br>Options: ?<br>Notes: 36<br>Onboarding: completed Action Scheduler
    
    Completato: 3.376<br>Oldest: 2023-08-21 19:27:51 +0200<br>Newest: 2023-09-21 19:15:32 +0200
    
    Operazione non riuscita: 3.366<br>Oldest: 2022-12-13 16:06:49 +0100<br>Newest: 2023-09-20 13:00:28 +0200
    
    In attesa: 6<br>Oldest: 2023-09-21 19:21:39 +0200<br>Newest: 2023-09-22 17:40:30 +0200 Status report information
    
    Generated at: 2023-09-21 19:21:23 +02:00<br>`
    Thread Starter strikkit

    (@strikkit)

    Plugin Support Sean O))) a11n

    (@seanomattic)

    Hi @strikkit,

    When the problem first occurred, my WooCommerce version was the one before the last update. Now I have updated to the lastet version of WooCommerce but the problem is still there. No other plugins were updated before this problem occurred.

    Edit: shipping is showing and calculated for international shippings, no national (Italy).

    Thanks for sending these screenshots and the System Status Report. The screenshots look good. To confirm, you haven’t changed any settings. After updating, international shipping is working but it doesn’t appear for Italian customers. Is that right?

    My first suggestion is to disable any caching plugins, and test again in an incognito window:

    • Aruba HiSpeed Cache
    • WP Fastest Cache
    • Redis Object Cache

    When I tested using an Italian Address there was an option for delivery: https://d.pr/i/SZ9Izi

    Does this work on your end as well? Is there a specific address where you don’t have delivery options?

    Thanks!

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