No Shipping Options Available

  • Resolved Andrew1977

    (@andrew1977)


    4 years, 8 months ago

    Good Evening,

    When trying to checkout with PayPal, the following message appears on the checkout page of our website:

    There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.

    We have shipping options set up e.g: free shipping over a certain amount, and a flat rate for orders under a certain amount.

    As soon as card details have been put in on the PayPal guestcheck, and your redirected back to our website, the shipping details that were showing before, e.g “free shipping” change with the following message “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

    Any ideas what could be causing this issue?

    Any comments would be really appreciated!

    Kind Regards,

    Andrew

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @andrew1977,

    Sorry for the delay in getting back to you on this! Are you still having the same issue?

    I tried duplicating this myself and was unable to do so. If you are still having the same issue, can you include a few screenshots for me?

    1. WooCommerce > Settings > Shipping
    2. WooCommerce > Settings > Shipping > [the zone that should apply
    3. The PayPal modal pop-up after clicking the PayPal Checkout button
    4. The page during the checkout process showing that no shipping methods are available

    Please let us know either way! ??

    Thanks,
    Joey (WooCommerce)

    Thread Starter Andrew1977

    (@andrew1977)

    Hi Joey,

    Thank you for your reply.

    I’ve managed to find out what was causing the issue.

    I had one Zone name set up for free shipping, and another zone set up for flat rate.

    For some reason this seemed to be the cause of the issue, as I have now set up two zone names, one zone for free shipping, and one zone for flat rate, and this seems to have solved the issue.

    Not sure why having the free shipping and flat rate under one zone, was causing the issue.

    Kind Regards,

    Andrew

    @andrew1977 – thanks for letting me know! I’m happy to hear you were able to resolve this.

    I’ll go ahead and mark this as resolved, but if you have time to upload screenshots of your final setup, it could ultimately help the next person as well. ??

    Let us know if you have any further questions!

    – Joey

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No Shipping Options Available’ is closed to new replies.