No shipping options available without changing settings

  • Resolved simmuh

    (@simmuh)


    4 years, 9 months ago

    Hello,

    we are experiencing a problem with the plugin. We used it for some days without problems. But no suddenly it stopped working and when you want to order a product, you get the answer: No shipping options available.

    The Page is apis-bau.de

    We tried deactivating plugins etc. and checked settings. But as mentioned we did not change anything.

    Best regards,
    Simon

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Dan

    (@dangoodman)

    Hello Simon,

    We need more details to help you: https://www.ads-software.com/support/topic/before-posting-gather-the-following-details-2/.

    if the ‘shipping cost’ is less that 20% of the ‘cart total’ then ‘free shipping’ option should be applied. can anyone help me out with this?

    • This reply was modified 4 years, 9 months ago by aftab15.
    Thread Starter simmuh

    (@simmuh)

    Wordpress Version: 5.3.2
    Woocommerce Version: 3.9.2
    Plugin Version: 5.3.3.1
    PHP Version: 7.1.33-nmm1

    Image Link: https://we.tl/t-wE0kFNkl99

    Order details and product details are in the link.

    I expected the first shipping rule to work, as it had before. But now i get none. No matter which product i chose.

    Plugin Author Dan

    (@dangoodman)

    I can see two possible issues here:

    1. WBS receives unexpected order weight or subtotal. To check that, create an empty test rule and leave all the options in their default state, except for Weight Rate, set it to ‘charge 1 per each 0 over 0′. Then, check if the new option appears on the cart page for the same product. If it does, its price shown actually represents total order weight, e.g. €1.5 means 1.5kg, €0/free means 0kg. If the option doesn’t appear it might be another case.

    2. Some third-party code prevents WBS shipping options to appear. To check that, temporary disable all other plugins and switch to the default theme. Then, check if the test shipping option appears. If it does, revert things back one by one checking each time if the shipping option still presents. Once it disappears you know the culprit.

    • This reply was modified 4 years, 9 months ago by Dan.
    Thread Starter simmuh

    (@simmuh)

    I tried both. With the test shipping method, it displays but does not calculate right at all. It gives out 0€ for a 100kg product. If i set the base to 1€ for increase in 1€ for each kg it gives just 1€.

    Plugin Author Dan

    (@dangoodman)

    That means the actual order weight which WBS receives is zero. For variable products, double check all variations. For simple products that can only be a result of a third-party code side-effect.

    Thread Starter simmuh

    (@simmuh)

    We cant work it out at all. Is it possible that you provide us support on that when buying pro? A quick reply would be really appreciated

Viewing 7 replies - 1 through 7 (of 7 total)
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