No Shipping Options Found

Hi @alannahjordan,

Can you please provide a screenshot of your shipping zones? Take a look at the first post in this recent thread for an example of what this will look like: https://www.ads-software.com/support/topic/code-dropping-out-with-latest-woo-update/.

Updating this plugin will not fix the current bug in WooCommerce 7.1.0 related to New Zealand shipping regions. The next WooCommerce update will hopefully include this fix: https://github.com/woocommerce/woocommerce/pull/35669.

To reinstall this plugin successfully, you need to do the following:

1. deactivate and uninstall the plugin
2. delete the four shipping zones the plugin generates
3. install the plugin

Step 2 is necessary because the plugin won’t overwrite an existing shipping zone.

You’ll only need to create additional shipping zones if your requirements are more complex than the basic set this plugin sets up.

Hi Daniel

Thank you for your response.

Here’s some links:
Error Message = https://ibb.co/2cQTxdQ
Shipping Zones = https://ibb.co/wsHjDsT
Shipping Zones = https://ibb.co/tHyMgcW

Hope the above helps.

Should I shipping zones for each region please? For example:
1. Northland
2. Northland Rural
3. Auckland
4. Auckland Rural
5. Waikato
6. Waikato Rural and so on

Previously I had North Island and South Island + North Island Rural and South Island Rural and everything worked fine.

Hope the above helps.

Many thanks – AJ

Hello @alannahjordan

Thank you for the screenshots ??

Based on this it looks like there’s a problem with the general configuration of your shipping zones. This means the issues you’re experiencing are not related to either this plugin or the recent WooCommerce NZ shipping regions bug.

Here’s the two main issues I can see with how you have shipping zones currently configured:

Missing shipping methods
For the North Island and South Island shipping zones this plugin creates, there’s no shipping rates assigned. This is what generates the “No shipping options found” notice. You can see the description “No shipping methods offered to this zone” for each of these zones in this screenshot: https://ibb.co/wsHjDsT. If you assign shipping methods to each zone you should no longer see the error notice.

Shipping zone order
In this screenshot https://ibb.co/tHyMgcW it looks like the North Island (Rural) and South Island (Rural) zones this plugin creates are positioned after all the other zones. This means they can only be applicable if none of the other shipping zones apply, but this can never be true because the North Island and South Island zones will be applied first.

If you need to set different rates per region, you’ll need to create them manually in Shipping Zones rather than use this plugin.

Hi Daniel

Thanks for the information and help, especially on a weekend.

The shipping zones I set up worked at first. Recently I tested them and they didn’t work. So I deleted some and started to redo them but didn’t want to get too far into it all.

So the zones in the screenshots were new ones I had only partially completed (and I agree – would never have worked).

I think you’ve given me enough info to carry on and after looking at WooCommerce documentation I can see where I went wrong.

Many thanks
AJ

Hi @alannahjordan

Thanks for the update, great to hear it’s back on track!

Just to help out anyone else who may come across this thread: based on your update and presuming you upgraded to WooCommerce 7.1.0, the NZ shipping zones bug in that release is almost certainly behind the initial issue you observed.

This plugin has been updated to support the new NZ region codes WooCommerce now uses but currently requires a fresh install i.e upgrading this plugin doesn’t update the NZ region codes previously stored in the database and used internally by WooCommerce to the new format (WooCommerce has a fix pending that will handle this in future). Per the steps in my first reply, a fresh install means removing all shipping zones previously added by this plugin before reinstalling and activating. Alternately, the applicable regions can be manually reset for the two non-rural shipping zones.

One last thing: this plugin can be deactivated and deleted immediately after install. Once the shipping zones have been created they don’t depend on the plugin remaining active ??