No shipping options shown for ANY location

Hi @flourishinghope, thank you for posting your problem.

For a start please make sure that you followed our documentation on adding USPS shipping method: https://octolize.com/docs/article/usps-adding-the-usps-live-rates-shipping-method/

If the problem persists use Debug Mode to investigate the issue and post it’s outcome here. You can read more about the Debug Mode here: https://octolize.com/docs/article/usps-general-settings/#debug_mode

Kind regards,
Greg

Since there are no new replies I’m marking this thread as resolved now.

I’m having this issue too. Except sometimes instead of saying that there weren’t any shipping options found, it won’t load (spins and spins) after clicking ‘Update’ shipping address. I believe I followed the instructions. The API Connection Status has a green ‘OK’ so it seems it’s setup properly but my guess is I’ve done something wrong. I’ve looked over and over again but I can’t figure out what I’ve missed. Any help would be very much appreciated.

Debug info:

<?xml version="1.0" encoding="UTF-8"?> <RateV4Request USERID="0800CLEANQ705"> <Revision>2</Revision> <Package ID="1"> <Service>ONLINE</Service> <ZipOrigination>74120</ZipOrigination> <ZipDestination>06119</ZipDestination> <Pounds>0</Pounds> <Ounces>0</Ounces> <Container></Container> <Machinable>true</Machinable> </Package> </RateV4Request>

and

<?xml version="1.0" encoding="UTF-8"?> <RateV4Response> <Package ID="1"> <Error> <Number>-2147219500</Number> <Source>RateEngineV4;RateV4.ProcessRequest</Source> <Description>Please enter the package weight. </Description> <HelpFile/> <HelpContext/> </Error> </Package> </RateV4Response>

I’m missing the package weight in the backend?

That was exactly the issue, sorry about that. Once I added in the package weight, the plugin worked perfectly. I had to edit the css so that the shipping options displayed properly on each line, but it’s working as it should. Thanks!