No shortcodes working

Have you tried resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

No, but only because they don’t have access by FTP or PhpMyAdmin. (don’t even get me started on their hosting company).

I will tell Bob and have him email her that link – maybe the host co. will do it.

Hi again – we reset the permalinks to default and it fixed the issue. Does that mean it’s somehow htaccess related?

We got FTP access finally. It looks like on 5/19 the server admin created a NEW htaccess file. That’s the day the shortcodes stopped working. Here’s what’s in it:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /wp/index.php [L]
</IfModule>

#DirectoryIndex index.php
#Options +FollowSymLinks

#Redirect permanent /index.php https://www.godmanguild.org/
Redirect permanent /ableged-i-38.html https://www.godmanguild.org/work-force-development/ableged/
Redirect permanent /about-i-6.html https://www.godmanguild.org/about-2/
Redirect permanent /adventure-academy-c-12.html?info_id=12 https://www.godmanguild.org/camp-mary-orton/adventure-academy/
Redirect permanent /adventure-elements-c-10.html?info_id=10 https://www.godmanguild.org/camp-mary-orton/adventure-elements/
Redirect permanent /board-directors-i-44.htm https://www.godmanguild.org/about-2/board-of-directors/
Redirect permanent /camp-mary-orton-advisory-board-i-45.html https://www.godmanguild.org/camp-mary-orton/camp-mary-orton-advisory-board/
Redirect permanent /camp-mary-orton-i-2.html https://www.godmanguild.org/camp-mary-orton/
Redirect permanent /camp-rentals-c-14.html?info_id=14 https://www.godmanguild.org/camp-mary-orton/camp-rentals/
Redirect permanent /camp-workshops-c-11.html?info_id=11 https://www.godmanguild.org/camp-mary-orton/camp-workshops/
Redirect permanent /career-opportunites-i-34.html https://www.godmanguild.org/career-opportunities/
Redirect permanent /career-services-programs-i-35.html https://www.godmanguild.org/work-force-development/career-services-programs/
Redirect permanent /cmo_rental.php https://www.godmanguild.org/camp-mary-orton/questions/
Redirect permanent /contact_us.php https://www.godmanguild.org/contact-us/
Redirect permanent /corporate-offerings-i-8.html https://www.godmanguild.org/camp-mary-orton/corporate-offerings/
Redirect permanent /employer-resources-i-23.html https://www.godmanguild.org/work-force-development/employer-resources/
Redirect permanent /historical-i-25.html https://www.godmanguild.org/about-2/historical/
Redirect permanent /invest-community-i-5.html https://www.godmanguild.org/donate/
Redirect permanent /leadership-challenge-center-i-33.html https://www.godmanguild.org/camp-mary-orton/leadership-and-challenge-center/
Redirect permanent /learning-center-i-24.html https://www.godmanguild.org/work-force-development/learning-center/
Redirect permanent /our-staff-i-27.html https://www.godmanguild.org/about-2/our-staff/
Redirect permanent /poe-i-46.html https://www.godmanguild.org/wake-up-to-the-possibilities/
Redirect permanent /questions-c-13.html?info_id=13 https://www.godmanguild.org/camp-mary-orton/questions/
Redirect permanent /summer-youth-empowerment-i-30.html https://www.godmanguild.org/youth-family-services/summer-youth-empowerment/
Redirect permanent /teen-i-17.html https://www.godmanguild.org/youth-family-services/t-e-e-n/
Redirect permanent /volunteer-i-7.html https://www.godmanguild.org/about-2/volunteer/
Redirect permanent /wish-list-i-26.html https://www.godmanguild.org/about-2/wish-list/
Redirect permanent /work-force-development-i-4.html https://www.godmanguild.org/work-force-development/
Redirect permanent /youth-family-education-i-18.html https://www.godmanguild.org/youth-family-services/youth-family-education/
Redirect permanent /youth-family-services-i-3.html https://www.godmanguild.org/youth-family-services/
Redirect permanent /youth-social-services-c-9.html?info_id=9 https://www.godmanguild.org/camp-mary-orton/youth-social-services/
RewriteCond %{HTTP_HOST} ^campmaryorton.org$ [OR]
RewriteCond %{HTTP_HOST} ^www.campmaryorton.org$
RewriteRule ^/?$ "http\:\/\/www\.godmanguild\.org\/camp\-mary\-orton\/" [R=301,L]

She left a copy of the OLD htaccess file (appropriately renamed oldhtaccess!). Here’s what in it:

#SEF Link Transformer 

#Version: Lite 0.8.0 Alpha 

<IfModule mod_php4.c>

  php_value session.use_trans_sid 0

  php_value register_globals 1

</IfModule>

#DirectoryIndex index.html 

DirectoryIndex index.php default.php index-2.php

Options +FollowSymLinks

RewriteEngine on

RewriteBase /

RewriteCond %{HTTP_HOST} ^campmaryorton.org$ [OR]

RewriteCond %{HTTP_HOST} ^www.campmaryorton.org$

RewriteRule ^.*$ "http\:\/\/www\.godmanguild\.org\/camp\-c\-2\.html" [R=301,L]

RewriteRule ^(.*)-c-([0-9]+).html$ camp.php?info_id=$2&%{QUERY_STRING}

Redirect permanent /information.php?info_id=2 https://www.godmanguild.org/camp.php?info_id=2

#Redirect permanent /information.php?info_id=8 https://www.godmanguild.org/ground-level-high-ropes-course-c-8.html 

#Redirect permanent /information.php?info_id=10 https://www.godmanguild.org/adventure-elements-c-10.html 

#Redirect permanent /information.php?info_id=14 https://www.godmanguild.org/camp-rentals-c-14.html 

#Redirect permanent /information.php?info_id=15 https://www.godmanguild.org/lodge-c-15.html 

#Redirect permanent /information.php?info_id=11 https://www.godmanguild.org/camp-workshops-c-11.html 

#Redirect permanent /information.php?info_id=12 https://www.godmanguild.org/adventure-academy-c-12.html 

#Redirect permanent /information.php?info_id=13 https://www.godmanguild.org/questions-c-13.html 

#Redirect permanent /information.php?info_id=9 https://www.godmanguild.org/youth-social-services-c-9.html 

RewriteRule ^(.*)-i-([0-9]+).html$ information.php?info_id=$2&%{QUERY_STRING}

Redirect permanent /default.htm https://www.godmanguild.org/index.php

Redirect permanent /index.html https://www.godmanguild.org/index.php

Redirect permanent /support.htm https://www.godmanguild.org/invest-community-i-5.html

Redirect permanent /contactingus.htm https://www.godmanguild.org/contact_us.php

Redirect permanent /camp.htm https://www.godmanguild.org/camp-c-2.html

Redirect permanent /camp_ropes.htm https://www.godmanguild.org/ground-level-high-ropes-course-c-8.html

Redirect permanent /camp_adventure.htm https://www.godmanguild.org/adventure-elements-c-10.html

Redirect permanent /camp_rentals.htm https://www.godmanguild.org/camp-rentals-c-14.html

Redirect permanent /camp_workshops.htm https://www.godmanguild.org/camp-workshops-c-11.html

Redirect permanent /adventure.htm https://www.godmanguild.org/adventure-academy-c-12.html

Redirect permanent /questions.htm https://www.godmanguild.org/questions-c-13.html

Redirect permanent /gg_lodge.htm https://www.godmanguild.org/lodge-c-15.html

Redirect permanent /family.htm https://www.godmanguild.org/youth-social-services-c-9.html

Redirect permanent /camp-i-2.html https://www.godmanguild.org/camp-c-2.html 

Redirect permanent /ground-level-high-ropes-course-i-8.html https://www.godmanguild.org/ground-level-high-ropes-course-c-8.html 

Redirect permanent /adventure-elements-i-10.html https://www.godmanguild.org/adventure-elements-c-10.html 

Redirect permanent /camp-rentals-i-14.html https://www.godmanguild.org/camp-rentals-c-14.html 

Redirect permanent /lodge-i-15.html https://www.godmanguild.org/lodge-c-15.html 

Redirect permanent /camp-workshops-i-11.html https://www.godmanguild.org/camp-workshops-c-11.html 

Redirect permanent /adventure-academy-i-12.html https://www.godmanguild.org/adventure-academy-c-12.html 

Redirect permanent /questions-i-13.html https://www.godmanguild.org/questions-c-13.html 

Redirect permanent /youth-social-services-i-9.html https://www.godmanguild.org/youth-social-services-c-9.html 

Redirect permanent /youth.htm https://www.godmanguild.org/youth-family-services-i-3.html

Redirect permanent /youth_lep.htm https://www.godmanguild.org/youth-family-education-i-18.html

Redirect permanent /youth_epic.htm https://www.godmanguild.org/epic-program-i-16.html

Redirect permanent /youth_leadership.htm https://www.godmanguild.org/teen-i-17.html

Redirect permanent /forms/summeryouth.html https://www.godmanguild.org/summer-youth-empowerment-i-30.html

Redirect permanent /employment.htm https://www.godmanguild.org/work-force-development-i-4.html

Redirect permanent /employment_success.htm https://www.godmanguild.org/employment-services-i-21.html

Redirect permanent /employment_able.htm https://www.godmanguild.org/ableged-i-22.html

Redirect permanent /learning_center.htm https://www.godmanguild.org/learning-center-i-24.html

Redirect permanent /employment_employers.htm https://www.godmanguild.org/resources-employers-service-professionals-i-23.html

Redirect permanent /about.htm https://www.godmanguild.org/about-i-6.html

Redirect permanent /historical.htm https://www.godmanguild.org/about-i-25.html

Redirect permanent /wishlist.htm https://www.godmanguild.org/wish-list-i-26.html

Redirect permanent /ourstaff.htm https://www.godmanguild.org/our-staff-i-27.html

Redirect permanent /volunteer.htm https://www.godmanguild.org/volunteer-i-7.html

Redirect permanent /forms/cmo.html https://www.godmanguild.org/cmo_rental.php

Redirect permanent /forms/volunteer.html https://www.godmanguild.org/volunteer-i-7.html

Redirect permanent /Project_Build_Questionnaire.asp https://www.godmanguild.org/work-force-development-i-4.html

Redirect permanent /projectbuild.htm https://www.godmanguild.org/work-force-development-i-4.html

Redirect permanent /employment_knocks.htm https://www.godmanguild.org/work-force-development-i-4.html

Is the answer in there somewhere?

Probably the switch from php4 to php5.

It’s PHP 5.2.14.

What can I do? Or ask her to do?

Firstly, always put the WordPress calls at the bottom (that way you only parse them ONCE, should keep load time down a little).

Second, if you did upgrade from php4 to php5, you may need to make an explicit declare at the top of the file.

Add ONE the following lines at the top of your .htaccess file. If unsure which to use, check with your hosting provider on which version works best for your configuration.

AddType x-mapp-php5 .php
AddHandler application/x-httpd-php5 .php
AddHandler cgi-php5 .php

I tried all three of those just now – they caused a white screen.

What happens if you try turning the permalinks back on with the WP calls at the bottom?

They were already on.

I tried again flipping them back to default and then back to month/day – the shortcodes didn’t reappear.

Did you upgrade PHP? I know Andrea mentioned it and I’m assuming she knows something I don’t (or that this:

<IfModule mod_php4.c>
  php_value session.use_trans_sid 0
  php_value register_globals 1
</IfModule>

is telling us you need to call php4…)