No sliding etc. After latest update and download new reviews

Hi @bb15!

Please send us the whole troubleshooting text!

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex

Let us know if you need any help!

Thanks, but after getting the latest reviews it was solved. But had to wait for that, looked like something went corrupt before…. see my first error code…

Hi bb15!

Could you send us the google URL you connceted?

We’ll need it to check this issue!

Feel free to write us, if you need further assistance,

Trustindex

Not here ??
And yes I’ve chanced, sometimes there are different ways to get different maps URLS. So I believe that was the issue then….
Thanks!

I see.

Could you send the URL to our support?

email address: [email protected]

I believe it was the URL you use to share a Maps address.
Like this: https://maps.app.goo.gl/1bPDBmgpiH6HGrco7

Hi @bb15!

We’ll need the URL to check the issue!

Please send it to our support!

Feel free to write us, if you need further assistance,

Trustindex

• This reply was modified 11 months, 1 week ago by Lídia from Trustindex.

Hi there, After latest update and downloading new reviews, the layout is a little corrupted an left/right sliding isn’t working anymore.Can you pleasex help me to understand what’s going on ?

my URL to check the issue: https://spiralis-mineraux.com/temoignagesspiralis-mineralis/

Here’s my Trustindex troubleshooting text :

URL: https://spiralis-mineraux.com
MySQL Version: 10.6.16
WP Table Prefix: wpsp_
WP Version: 6.4.2
Server Name: spiralis-mineraux.com
Cookie Domain: spiralis-mineraux.com
CURL Library Present: Yes
CSS path: /home/malu8472/public_html/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 7.4.33
Memory Usage: 57.01MB
Memory Limit: 512M
Max Upload Size: 512M
Max Post Size: 512M
Allow URL fopen: On
Allow URL Include: On
Display Errors: Off
Max Script Execution Time: 360 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets pour les avis Google
Plugin Version: 11.3
Options:
active: 1
version: 10.5
page-details: Array
(
[id] => ChIJ84C_3mutyhIR0iG65eLo12c
[name] => Spiralis Minéralis
[avatar_url] => https://lh5.googleusercontent.com/p/AF1QipNMkxrXIXTbLzO8jfYGkqW0oN0lUsJifPlc8vPd=w900-h900-k-no-p
[address] => 141 rue de Perrin Chabas – Le Village, 26400 Plan-de-Baix, France
[rating_number] => 7
[rating_score] => 4.7
)

subscription-id: 
proxy-check: 
style-id: 4
review-content: <div class="ti-widget" data-layout-id="4" data-set-id="" data-pid="" data-pager-autoplay-timeout="6" data-review-target-width="300" data-language="fr" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-text-container ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Cacher" data-open-text="Lire la suite" ></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-line"> <div class="dot"></div> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap">évaluation <strong>PLATFORM_NAME</strong> : </span><span class="nowrap"><strong>RATING_SCORE</strong> sur RATING_SCALE, </span><span class="nowrap">Basée sur <strong>RATING_NUMBER avis</strong></span><!-- FOOTER FILTER TEXT --> </div> </div> <div class="ti-footer-filter-text"><!-- FOOTER FILTER TEXT --></div> </div> </div>
filter: 
scss-set: 
lang: fr
no-rating-text: 
dateformat: d/m/Y
rate-us-feedback: 
verified-icon: 
enable-animation: 
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content-saved-to: 11.3
show-reviewers-photo: 
download-timestamp: 2023-08-19 19:04:59
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show-stars: 
load-css-inline: 
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amp-hidden-notification: 
review-download-token: 
review-download-inprogress: 
review-download-request-id: dbfa70259771g5b9
review-download-modal: 
review-download-is-connecting: 
review-manual-download: 
reply-generated: 
footer-filter-text: 
show-header-button: 
reviews-load-more: 
activation-redirect: 
notifications: Array
    (
        [review-download-available] => Array
            (
                [active] => 
                [do-check] => 
            )

        [rate-us] => Array
            (
                [active] => 
                [timestamp] => 1704487025
            )

        [not-using-no-widget] => Array
            (
                [active] => 
            )

    )

Reviews: Array
(
[0] => stdClass Object
(
[id] => 2
[user] => Mylène
[user_photo] => https://lh3.googleusercontent.com/a/AAcHTtctMxFjLJ6bJ9Wpzp4rsYhZVZUhlm2r7Um5Y4WBzouE=s120-c-rp-mo-br100
[text] => Bien plus qu’une simple boutique de minéraux, c’est un véritable havre de paix dans lequel nous pouvons nous déposer et nous laisser porter par ses merveilleuses énergies. Merci à toi Luis, pour la qualité de service que tu offres et pour ta générosité. Je suis encore imprégnée de ta belle énergie et de ce moment hors du temps.
Je ne peux que conseiller les personnes qui se sentent appelées par l’essence des pierres et désireuses de se rencontrer, à venir vers toi.
Et quelle rencontre! Waw, c’est le moins qu’on puisse dire!!

>> Fa?tes y un tour, vous ne voudrez vraiment plus en repartir ;)

Merci d'honorer si bien ta contribution,
Avec toute mon affection, à tout bient?t Luis! Continues de rayonner de ta pure lumière ????????

Mylène
            [rating] => 5.0
            [highlight] => 
            [date] => 2022-06-11
            [reviewId] => 
            [reply] => Merci Mylène, pour ton témoignage qui me touche profondément..
Ce fut un moment spécial de Partages à la fois délicats et radiants..
C'est aussi grace à des Présences comme la tienne que j'ai la Joie d'être au Service, et d'offrir aux personnes qui viendront à la rencontre des Minéraux une Reliance nouvelle avec le 1er Règne du Vivant. Celui-ci s'offre à nous de toute sa Beauté rayonnante et nous montre la voie de tout nos potentiels intérieurs en devenir..
C'est une Grace que voilà, de pouvoir se laisser toucher par ce Règne merveilleux dont je ne suis qu'un humble Accompagnateur et Serviteur..
Au plaisir de se revoir une fois prochaine et de repartager des expériences nouvelles de Reliance Minérales vivantes..

Luis Miguel
Passeur de Minéraux
SPIRALIS MINéRALIS
        )

    [1] => stdClass Object
        (
            [id] => 1
            [user] => Romain Brunet
            [user_photo] => https://lh3.googleusercontent.com/a/AAcHTtfidkY3qYmzizpCK5Fe4nwBKuSTfVjHPe2Xgw6bNCmU=s120-c-rp-mo-br100
            [text] => Quatre achats pour des personnes différentes, et Luis a toujours pris le temps de me conseiller, avec une grande justesse. C'était à chaque fois la pierre dont la personne avait besoin. Incontournable, je recommande vivement.
            [rating] => 5.0
            [highlight] => 
            [date] => 2022-05-24
            [reviewId] => 
            [reply] => Bonjour Romain,
Merci pour ton retour avec autant de justesse, et d'avoir partagé ton expérience..Ce fut une joie de t'accompagner et te guider dans ce processus de reliance minérale, afin que le choix des pierres restent en adéquation avec les intentions profondes et les personnes qui vont les recevoir..Merci à toi de me permettre d'oeuvrer toujours en ce sens..
        )

    [2] => stdClass Object
        (
            [id] => 3
            [user] => bigot Jean francois
            [user_photo] => https://lh3.googleusercontent.com/a/AAcHTteiCXHvPPzqlRRMZHyu4c1goiHrFxPN3b6LRS1DOkiX=s120-c-rp-mo-br100
            [text] => Satisfait de mon achat sur la boutique en ligne. Parfait????????????
            [rating] => 4.0
            [highlight] => 
            [date] => 2022-04-28
            [reviewId] => 
            [reply] => Bonjour Jean Fran?ois,
Spiralis Mineralis vous Remercie pour votre avis et retour d'expérience..En souhaitant vous accueillir et vous servir à nouveau très prochainement sur notre boutique en ligne www.spiralis-mineraux.com
Minéralogiquement !
Spiralis Minéralis
        )

    [3] => stdClass Object
        (
            [id] => 4
            [user] => Béatrice Caubet
            [user_photo] => https://lh3.googleusercontent.com/a/AAcHTtfCAVuULEk5Khj41KesurmiDX0YIaB3YptJoSLmAztV=s120-c-rp-mo-br100
            [text] => 
            [rating] => 4.0
            [highlight] => 
            [date] => 2021-10-26
            [reviewId] => 
            [reply] => Bonjour Beatrice,
Spiralis Mineralis vous Remercie encore pour votre avis et retour d'expérience..Nous espérons que vos différents achats de minéraux vous apportent pleine satisfaction.
En souhaitant vous revoir très prochainement dans notre boutique de Plan de Baix ou bien sur notre boutique en ligne www.spiralis-mineraux.com
Minéralogiquement !
Spiralis Minéralis
        )

    [4] => stdClass Object
        (
            [id] => 5
            [user] => Emma NANIN
            [user_photo] => https://lh3.googleusercontent.com/a/AAcHTtdW-tJ7SEntUEgVon1NwoORzKsC_tMCtY73PeTqW5yJ=s120-c-rp-mo-br100
            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2021-10-26
            [reviewId] => 
            [reply] => Bonjour Emma,
Spiralis Mineralis vous Remercie pour votre avis et retour d'expérience..En souhaitant vous revoir très prochainement dans notre boutique de Plan de Baix ou bien sur notre boutique en ligne www.spiralis-mineraux.com
Minéralogiquement !
Spiralis Minéralis
        )

    [5] => stdClass Object
        (
            [id] => 7
            [user] => Alice jacquet
            [user_photo] => https://lh3.googleusercontent.com/a-/AD_cMMRTTL9dX4z1GhGaQBzeJZtPv8t0Uoj5mvboaXkQtaZxLZY=s120-c-rp-mo-br100
            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2021-10-26
            [reviewId] => 
            [reply] => Bonjour Alice,
Spiralis Mineralis te Remercie pour ton avis et retour d'expérience..
Nous espérons que ton achat minéral t'apporte pleine satisfaction.
En souhaitant te réaccompagner dans ton choix de minéraux et te revoir très prochainement dans notre boutique de Plan de Baix ou bien sur notre boutique en ligne www.spiralis-mineraux.com
Minéralogiquement !
Spiralis Minéralis
        )

    [6] => stdClass Object
        (
            [id] => 6
            [user] => Isabelle Scolaro
            [user_photo] => https://lh3.googleusercontent.com/a/AAcHTtfXTaNJRHb68a1rFZmAjoYhciYcC3S-aEvLXBWN2ncy=s120-c-rp-mo-br100
            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2021-06-28
            [reviewId] => 
            [reply] => Bonjour Isabelle,
Spiralis Mineralis vous Remercie pour votre avis et retour d'expérience..Nous espérons que votre achat minéral vous apporte pleine satisfaction.
En souhaitant vous revoir très prochainement dans notre boutique de Plan de Baix ou bien sur notre boutique en ligne www.spiralis-mineraux.com
Minéralogiquement !
Spiralis Minéralis
        )

)

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Hi @bb15!

Could you check it in the newest version of the plugin?

Feel free to write us, if you need further assistance,

Trustindex

Hi @bb15!

Could you leave the widget on the page?

We need to check it.

Feel free to write us, if you need further assistance,

Trustindex

Also, could you try reconnecting the URL?

Hi @cgc-studio!

Sorry about the late reply!

Could you try reconnectiong the URL?

Feel free to write us, if you need further assistance,

Trustindex

Let us know if you need any further help!