No Stats displayed recently

  • For some time now (it works before), statistics regarding openings etc. have not been displayed. Is there a change I’m not aware of?
    Settings are set to partially .

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @norbertenz ,

    There are several reasons why you may not be seeing the detailed stats of your newsletters.

    You can find out these reasons and how to fix them by going here: https://kb.mailpoet.com/article/366-why-cant-i-see-the-detailed-stats

    I hope this helps!

    Have a great day.

    Thread Starter norbertenz

    (@norbertenz)

    Hi and thank you for your support.
    I read this help-page before I posted the problem and all seems to be ok.
    To be sure:
    In the Settings there are three possibilities
    -Basis (Basic)
    -Teilweise (probably Partially)
    -Vollst?ndig (Full)

    I set it to “Teilweise” (because I dont need full) and in in the past the information for Klicks/Openings etc are displayed, but not for the last three E-Mails I sent.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @norbertenz ,

    Can you set it to “full” and monitor how your statistics are being displayed in future newsletters that you send?

    Of course, feel free to reach out to us if you need further assistance or you have other questions and we’d be happy to help.

    Have a great day!

    Thread Starter norbertenz

    (@norbertenz)

    Ok, I set it to full, but the same result…no stats displayed.
    Thanks for your support,

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @norbertenz ????

    I’ll be glad to help you with this. Could you please share a screenshot where we can see what is actually shown on your site?

    And also another one from the Statistics settings?

    Thanks!

    Thread Starter norbertenz

    (@norbertenz)

    Here it comes

    Settings

    Mails

    • This reply was modified 2 years, 10 months ago by norbertenz.
    • This reply was modified 2 years, 10 months ago by norbertenz.
    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @norbertenz ????

    So I see indeed that the full statistics settings have been selected. Then I see 1 newsletter that was sent on 17 Apr 2022.

    Was this newsletter sent after the Statistics settings were changed? Could you send a new one and make sure to open and click on one of its links?

    Thanks for confirming.

    Thread Starter norbertenz

    (@norbertenz)

    Hmh, it seems, that it works with one letter I’ve sended. I will check this further with the next real NL.
    There is one question, why must I set “Full”, when I only want the stats of “teilweise”? I don’t want work with the cookies of “full”:
    Thank you so far for your support

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘No Stats displayed recently’ is closed to new replies.