No success message after form submit

  • Resolved fabswordpress

    (@fabswordpress)


    3 years, 5 months ago

    Hello

    I do not get any success message anymore after submitting the forms (they work), but this is really confusing for users.

    Could you check my code? When I remove the alert warning at the end, I get the famous red border under the form. Who could I ask to check the form code?

    <div class="cform">
<div class="col-lg-1 col-md-1 col-sm-12 col-xs-12 label np">Nom</div>
<div class="col-lg-5 col-md-5 col-sm-12 col-xs-12 np"> [text* your-name placeholder "obligatoire"]</div>

<div class="col-lg-1 col-md-1 col-sm-12 col-xs-12 label right">Firma</div>
<div class="col-lg-5 col-md-5 col-sm-12 col-xs-12 np"> [text your-company]</div>
<div class="wrapper"></div>

<div class="col-lg-1 col-md-1 col-sm-12 col-xs-12 label np">E-Mail</div>
<div class="col-lg-11 col-md-11 col-sm-12 col-xs-12 np"> [email* your-email placeholder "obligatoire"]</div>
<div class="wrapper"></div>

<div class="col-lg-1 col-md-2 col-sm-12 col-xs-12 label np">Téléphone</div>
<div class="col-lg-5 col-md-5 col-sm-12 col-xs-12 np"> [tel* your-tel placeholder "obligatoire"]</div>

<div class="col-lg-1 col-md-2 col-sm-12 col-xs-12 label right">Fax</div>
<div class="col-lg-5 col-md-5 col-sm-12 col-xs-12 np"> [tel your-fax]</div>
<div class="wrapper"></div>

<div class="col-lg-1 col-md-1 col-sm-12 col-xs-12 label np">Thema</div>
<div class="col-lg-11 col-md-11 col-sm-12 col-xs-12 np">[select thema include_blank "Isolation" "Chapes" "Chapes fluides"]</div>
<div class="wrapper"></div>

<div class="col-lg-1 col-md-1 col-sm-12 col-xs-12 label np">Sujet</div>
<div class="col-lg-11 col-md-11 col-sm-12 col-xs-12 np"> [text your-subject]</div>
<div class="wrapper"></div>

<div class="col-lg-1 col-md-1 col-sm-12 col-xs-12 label left np">Question</div>
<div class="col-lg-11 col-md-11 col-sm-12 col-xs-12 np">[textarea* your-message placeholder "obligatoire"]</div>
<div class="wrapper"></div>
[recaptcha theme:dark]

<p>[submit "envoyer"]</p>
</div>

<style>
.alert-warning {
  display: none !important;
}
</style>
    • This topic was modified 3 years, 5 months ago by fabswordpress.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • ciao @fabswordpress,

    the issue may lies in css so please share a link to your website.

    ps: maybe related to this: https://www.ads-software.com/support/topic/failed-to-send-your-message-please-try-later-or-contact-the-administrator-12/

    Thread Starter fabswordpress

    (@fabswordpress)

    I added the link to my first message and will check your mentioned topic, this would makes sense. Thank you

    The reason it’s because you get a status 403 error from wp-api, this means something is glitching after cf7 but before the mail was sent.

    Try disabling caching plugin and the plugin that handles mail submissions. it seems not related to antispam plugin but you can give a try also disabling those plugins.
    Another advice i can give you is to test if wp_mail works (use a smtp plugin).

    Thread Starter fabswordpress

    (@fabswordpress)

    Thank you Erik;

    – I deactivated LS Cache (also running Exclude JQuery -> OFF
    and Load JS Deferred -> OFF), NO SUCCESS

    – WE do not use any anti spam plugins except the Google Recaptcha V3 Integration with CC7. I deactivated the the integration -> NO SUCCESS

    – We use Gmail SMTP v1.2.1 which I can’t deactivate right now because of OAuth 2.0.

    I still receive all mails, but no success/fail message.
    I will have another look next week, have a nice weekend.

    can be related with your smtp plugin.

    In order to fix an help can be checking your apache log and enabling wordpress debug logging

    changing form plugin doesn’t help you because the problem is not in the form (I suppose)

    • This reply was modified 3 years, 5 months ago by Erik.
    • This reply was modified 3 years, 5 months ago by Erik.
    Thread Starter fabswordpress

    (@fabswordpress)

    Hi Erik

    we can mark this a resolved, it was Await / Async + EventListner problem in combi with ajax and google auth 2.0

    I tried another form builder at the moment cause in need the gmail auth 2.0.

    Thank you for your efforts!
    Fabian

Viewing 6 replies - 1 through 6 (of 6 total)
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