No Success Message and clear text field after submission

just to narrow down the problem and help us debug the issue is it possible to try the following temporarily:

– deactivating all other plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
– switching to the default theme to rule out any theme-specific problems

Seems to be the same problem i ran into: https://www.ads-software.com/support/topic/js-seems-to-be-buggy-while-booking-a-ticket/

Do you use enfold by any chance? I will let you know if i find something.

Hi NetwebLogic_Support,

Thank you very much for your reply. Yes I had already done what you instructed by deactivating the other plugins to see if this resolves the problem. What I noticed again was that the booking forms only shows the success message for login users. I am yet to try switching to the default theme but I don’t really think that is the problem.

Hi patrickbln,

Thanks for your support. Please update me if you can resolve the issue. I would keep trying on my site to see if I can get it resolved and update on results as well.

Thanks Guys.

Can you test with the default theme?

I have to go into tuning and after?

Hi cainmin_nwl,

Thanks for the feedback. I have tried using the default twenty seventeen theme and the problem still persist. Like I said earlier, this does not happen for loggedin users only anonymous users trying to book an event. If users are logged in, the success message goes through. But I don’t users trying to book an event to always register.

Thanks for the feedback. It is very much appreciated.

Can you post a link to your site?

Hi caimin_nwl,

Thank you very much. This is a link to the site I am currently trying to rectify the problem.

https://lifesaverscanada.com/events/basic-life-support-bls-evening-tuesday-2017-03-10/

Please note that the site has a lot of event registration but this is just one of them. Thank you very much.

Hi,
I have exactly the same problem ; unregistred members don’t get any info after submitting the form. It creates a new user, and the booking is registereg in the backoffice, but no email is sent to the user.

I tried without other plugins, with another theme : the problem remains. Any news ?
Tks

Hi zeubest,

Not yet. Haven’t been able to make progress on the problem. I am still waiting for @ cainmin_nwl if has got any solution.

@omoz4real What payment gateway are you using? It doesn’t look the anything supplied with Events Manager.

@zeubest You may have a different problem to this one, can you open a new thread? Thanks.

Hi @caimin_nwl,

I am not actually using any payment gateway. The payment transaction is just a link to the banks website.

You seem to be using a payment gateway from beanstream.com – how was that added?

Hi cainmin_nwl,

Very sorry for the late reply. The payment gateway from beanstream.com was added to the page through an hyperlink which was added on the Booking/Registrations description textarea field when adding an event on the back end. This is actually how the hyperlink looks like on the description field

<div class=”register-now”>Click HERE to PAY NOW and get 5% discount.</div>

Could it be the one causing the problem?

Thanks again for your help so far.

Hi cainmin_nwl,

Here is an actual link to test what I am trying to solve. In the bookings page, if a user registers, the form doesn’t clear the input fields after submission. The payment gateway can be seen as an hyperlink under the bookings sub-heading. If a user clicks on the link, it directs them to the bank website.

https://lifesaverscanada.com/events/basic-life-support-bls-evening-tuesday-2017-03-06/

Thanks.