No such src error

  • Resolved vchang

    (@vchang)


    4 years, 7 months ago

    I keep getting an error on checking out with stripe after all credit card info is entered, my customer get the error “no such src_…”. The log shows:
    ====Start Log====
    Error: stdClass Object
    (
    [error] => stdClass Object
    (
    [code] => resource_missing
    [doc_url] => https://stripe.com/docs/error-codes/resource-missing
    [message] => No such source: src_1FEvBOJPR3I9QEKMLqY3LcZu
    [param] =>
    [type] => invalid_request_error
    )

    )

    ====End Log====

    Any help would be appreciated on this. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We typically see this when you have been testing Stripe in staging/testing mode, save a card to your account (the test card), and then switch it to live mode. Then it tries to use the saved card (from the staging/test account) in the live mode, and that source does not exist in your live Stripe account.

    Can you confirm that you did have a saved card from testing mode, and then switched to live mode?

    Thread Starter vchang

    (@vchang)

    It is in live mode but I suspect the customer is using a saved card. I tested it in test mode and the transaction works fine when I enter the test credit card.

    @vchang – can you have the customer update their payment method and then attempt charging with the new source?

    – Joey

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

    Thread Starter vchang

    (@vchang)

    Sorry for the delay but I have not been able to get feedback yet. I guessed that was the solution as I have not heard back from any customers with saved credit card data.

Viewing 5 replies - 1 through 5 (of 5 total)
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