Ashley, I’m terribly sorry you feel that there’s no support. Our support hours and contact are included in your purchase email, and here’s what I’m seeing:
* As soon as you purchased, we proactively reached out to you to see if you needed anything.
* Although your purchase only comes with email support, we then did a screenshare with you and walked you through setting up and testing the plugin.
* After the screenshare, we immediately sent another follow up email with a checklist of the things we did, and what you needed to remember once you were ready to go live with your payments.
* Your next support request came 12 days later and was answered within 2 hours.
* The support request you sent 4 days after that — this past Saturday — was answered today (Monday) when we returned from the weekend.
I also checked to see if we possibly missed anything, and can’t see that we did.
So even though I’m not seeing that you received no support and we were unresponsive to your emails, I’d like to reiterate that we are always happy to help.
