No support

  • Crowd sourced support doesn’t work if problems with the free plugin aren’t addressed. My problem was simple: no drop downs were appearing. This makes NextGEN unusable. But NextGEN doesn’t support their own free plugin.

    This to me reflects the typical bait-and-switch in the current WordPress world for which the user tries out a free plugin that has zero support and then has to pay to learn if the plugin works or not.

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  • Unfortunately, with the pandemic, many plugin developers are having trouble keeping up with support requests. As someone who monitors the support for NGG, I have found that they usually provide support quickly, and most of it by the actual developers. FYI, I noticed that your request from 3d ago about the menus not loading drop downs is similar to the block conflicts that were happening about 3m ago. You might try those solutions for your problem of the menus not loading on your site, as many gallery plugins were experiencing the same issues after the last WP update.

    Plugin Contributor Imagely

    (@imagely)

    Hi @chemins,

    We are sorry for a late reply. Could you please confirm that you are using a Safari browser version lower than 13.1?

    If this is the case, we have found that Optional Chaining that Select2 relies on in NextGen Gallery IGW for the galleries dropdown feature will not work with outdated Safari versions: https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Operators/Optional_chaining

    This issue doesn’t affect Safari 13.1 or later version as well as any other browsers. Updating to a new MacOS and respectively to a new Safari version or using an alternate browser should work just fine.

    Thanks for your understanding.

    • This reply was modified 4 years ago by Imagely.
    • This reply was modified 4 years ago by Imagely.
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