Hi,
Greetings! We are extremely sorry for the delay in replying to you. Maybe you missed the support time: https://prnt.sc/H_tZHcS9jYqk.
We know it is too frustrating to get a reply lately. We are trying our best to give a reply as fast as we can. And we have already replied to all the tickets within almost 6 hours.
We sincerely appreciate your reaching out to us with your support ticket, and we are committed to resolving your issue in accordance with our company policy. Your satisfaction is of utmost importance to us, and we are dedicated to providing the assistance you require.
We understand that your initial experience may not have met your expectations, as indicated by your 1-star review. However, we kindly ask you to consider updating your review to 5 stars after we have successfully resolved your issue. Your positive feedback is immensely valuable to us, as it motivates our team to continually work diligently to enhance our services.
Thank you for your patience and understanding. We look forward to assisting you and ensuring your experience with our services is nothing short of excellent.
Hope you can understand.
Thanks for being with us. Good day!
Best Regards
