Ohhhh BOY!! -.-

  • Lack of support. – Days of writing back and forward.
    Platform is failing multiple times a day.
    Product isn’t synced properly every time , so you have to go back and redo almost once or twice every day.

    DELEVERYTIME IS: 7 – 12 DAYS! Sometimes longer! Shippingrates can cost up to: 50$

    Im stock with gelato after months of preparation and almost 200 products in.. My advice , find another solution IF you dont want to get an bad headache and use multiple hours with translate support ??

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  • Plugin Support gelatosupport

    (@gelatosupport)

    Hi Christoffer,

    Apologies for the delay in officially responding, I saw our team had already escalated this and were handling this directly with you.

    First of all, we’re truly sorry for the painful experience in getting you up and running, and that we couldn’t resolve this faster for you with our Customer Support team.

    I’ve had a look at the recent orders and can see that they’ve been quickly delivered, most of the time ahead of schedule. I hope you are now more satisfied with our service, and that it’s in line with the expectations that we aim to deliver on.

    I’m going to reach out directly with my contact details to make sure you are completely happy and to see if there’s anything further we can do to improve and turn your initial experience around.

    Best regards,
    Kyle
    Customer Service Manager

Viewing 1 replies (of 1 total)
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