No support for blanks in grid problem – updated

  • I’ve had an issue that I see others in the support threads have also had: there are gaps in the display grid where portfolio items should be. I have tried different column layouts and other things to get this to work but it remains an ugly grid with blank spaces. I’ve reached out to the developer for help, even offering to pay, and have had zero replies.

    14 February 2019:
    I’m updating my initial 1-star rating after Nimble3 reached out to me to resolve the problem I was having. I appreciated the help they provided and it did resolve the problem. The plugin is excellent when it works and the ability to filter the items is a big plus. I wish they had a more robust support system and/or a way to prioritize people willing to pay for the support they need.

    • This topic was modified 6 years, 1 month ago by Jonathan.
    • This topic was modified 6 years, 1 month ago by Jonathan. Reason: Plugin author resolved the specific problem but needs a better support system
    • This topic was modified 6 years, 1 month ago by Jonathan.
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  • Plugin Author Nimble3

    (@nimble3)

    Hi, really sorry to see you are not happy with our plugin.

    But the option is given to fix this issue, in Plugin settings just check the “Force Exact Thumbnail Size Generation” checkbox.

    Feel free to contact us anytime at [email protected]

    Our aim is to change your mind to give us 5 stars ??

    Thread Starter Jonathan

    (@bionicsquid)

    As I mentioned in one of the emails I sent through your website that you didn’t respond to, I tried that and it didn’t resolve the problem.

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