No support, inferior documentation, buggy software

  • bitslapper

    (@bitslapper)


    7 months ago

    No support, inferior documentation, buggy software. They have such a high rating and good comments, so I was fooled; maybe they’re all fake. The sofware is so full of bugs it’s a nightmare to use. The documentation is incomplete and hard to understand. I submitted several support tickets that were totally ignored. I’ve requested a refund based on their 30 day money-back guarantee, and heard NOTHING back. Save your money and buy something else. Their email address ‘[email protected]’ doesn’t even work!!!!

    • This topic was modified 7 months ago by bitslapper.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @bitslapper,

    Thank you for reaching out to us, I am very sorry to hear you’ve had trouble with the plugin and getting support.

    We do our best to reply to all support queries within 24 hours (usually less), and in most cases where plugin faults are experienced, they are due to environment conflicts which can be resolved relatively quickly. These kinds of issues are rare, as we do test the plugin in various environments.

    Could I ask you to share a name or partial domain name I can lookup in our support desk? I suspect your emails might have mistakenly been flagged by our system, or that our replies are not getting through to you.

    I’d like to reach out to you directly via a private email address so that we can make this right as soon as possible.

    Thread Starter bitslapper

    (@bitslapper)

    Dylan, thank you for reaching out to me!

    The site where your plugins are installed (described in 3 earlier tickets) is: https://basic.biztechnia.com/wp-admin/admin.php?page=wp-google-maps-menu. It is currently still under development.

    My email address is: [email protected].

    I would be happy to help you debug your system, or to correct any user errors on my part. Please contact me at the above email address and I will provide any information you request.

    Thank you, tj

    Plugin Author DylanAuty

    (@dylanauty)

    Hi TJ (@bitslapper),

    Thank you for getting back to me, I do appreciate it tremendously.

    I’m about to send you a direct email so that we can discuss this further and get things resolved. I appreciate you being open to this and look forward to hearing back from you.

    Plugin Author DylanAuty

    (@dylanauty)

    Hey TJ (@bitslapper),

    I just wanted to check in to see if you did receive my email? I haven’t heard back just yet, and want to make sure we get in touch as soon as possible.

    Plugin Author WPGMaps

    (@wpgmaps)

    Hi there @bitslapper

    We’re circling back to this. Did you come right?

Viewing 5 replies - 1 through 5 (of 5 total)
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