no support, multiple errors from plugin

Hello there,

Thank you for reaching us!

Can you open a ticket here again:https://translatepress.com/support/ask-a-presale-question/ and mention this ticket in it.

Have a great day!

Kind Regards,

I opened the support ticket on the 27/08 – still no solution.

I paid for your plugin, installed it and get only bugs and problems since than.

I am having issues with the database related to Slow MySQL Queries. The server support said it is related to the plugin:
“These queries are related to a WordPress translation plugin (wp_trp_dictionary) and involve searching and matching against certain patterns in the database. The slow queries are taking a significant amount of time to execute.”

my website is: https://www.designfreelogoonline.com/

Errors from your plugins are:

Missing table wp_trp_dictionary_en_us_fr_fr .?

Missing table wp_trp_dictionary_en_us_en_us .

Error running get_existing_translations()

I will need your help to solve that issue. What can I do to make it work fast and smooth?

Hello there,

I searched for your ticket but I can not find it.

Have you received an answer?

Also, have you checked which query takes long to load?

If you run the “Optimize TranslatePress database tables” feature from Settings->TranslatePress->Advanced tab->Debug will solve this? Can you try?

Let me know!

Kind Regards,

Hello there,

Since 5 days have been passed without getting any replies from you, I consider this ticket as solved and I will mark it as “Resolved”.

If there are any questions, please let me know!

Kind Regards,

Yes, I did it many times; your plugin is buggy, very slow and heavy. It is months that I try to solve the issue without solutions from your side

My website keeps crushing, and the language pages are too slow to load as well. you can try it yourself and see : click here

I will need to remove your plugin it will remove 5000 pages from google that will hurt my SEO badly. So now I have no solution unless you fix the issues

Again today I received the errors. Maybe someone from your support team can finally help me solve them and manually fix them? (automatic table fix is not working.)

Logged errors

These are the most recent 5 errors logged by TranslatePress:1last_errordisable_automatic_translationsYesurlhttps://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339edetailsMissing table wp_trp_dictionary_en_us_en_us . To regenerate tables, try going to Settings->TranslatePress->General tab and Save Settings.date_time2023-10-15 06:14:30timestamp16973504702last_errorTable ‘mensbjzgtz.wp_trp_dictionary_en_us_en_us’ doesn’t existdisable_automatic_translationsYesurlhttps://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339edetailsError running get_existing_translations()date_time2023-10-15 06:14:30timestamp16973504703last_errordisable_automatic_translationsYesurlhttps://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339edetailsMissing table wp_trp_dictionary_en_us_en_us . To regenerate tables, try going to Settings->TranslatePress->General tab and Save Settings.date_time2023-10-15 06:14:30timestamp16973504704last_errorTable ‘mensbjzgtz.wp_trp_dictionary_en_us_en_us’ doesn’t existdisable_automatic_translationsYesurlhttps://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339edetailsError running get_existing_translations()date_time2023-10-15 06:14:30timestamp16973504705last_errordisable_automatic_translationsYesurlhttps://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339edetailsMissing table wp_trp_dictionary_en_us_en_us . To regenerate tables, try going to Settings->TranslatePress->General tab and Save Settings.date_time2023-10-15 06:14:05timestamp1697350445

Hello again,

Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

??Briefly disable all other plugins and enable the default Twenty Twenty-One theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

Regarding the SQL errors you get, did you try to regenerate the tables by going to Settings->TranslatePress->General tab and clicking on the “Save” button to regenerate these? If not, try this and let me know!

Also, please let us know when you find the conflict so that we can take a look and see what we can do about it.

Kind Regards,