NO SUPPORT? NO REPLY?

  • Resolved omarkoza

    (@omarkoza)


    3 years, 6 months ago

    I have been waiting for over a month for a reply back to a Support ticket (fresh desk) for a PAID product we bought from you. I have followed up multiple times requesting ticket status updates and contact form messages but no reply from anyone at JEM. Are you monitoring these accounts. Please advise ASAP.

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  • Plugin Author merlinmonmouth

    (@merlinmonmouth)

    Hi
    Yes we are replying to tickets. I don’t see an open ticket over there for you – I see the one you opened an hour ago but your other tickets are closed.

    I have replied to your ticket there – please let us know what your issue is on our ticketing systems and we will do our very best to help you

    Thanks

Viewing 1 replies (of 1 total)
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