No support replies even on Lifetime orders :/

  • jr72

    (@jr72)


    2 months ago

    Initially I really liked this plugin and bought a 3 sites Lifetime licence a few months ago, all worked well until I discovered that the free/pro plugin was causing a bug with Elegant Themes’ Divi builder and I had to disable to Darklup plugin. I contacted the team in June, then mid June 2023, and then at the start of Aug (2 weeks at time of writing) and have had zero response from the team. I feel cheated/scammed. Definitely not making any further purchases until this is resolved

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  • We are really sorry for this inconvenience. We have changed our support management tools recently. That’s why we couldn’t notice your support ticket from our end. Again we are extremely sorry from our end. Kindly, contact us through this email – [email protected]. We will provide you reliable solution as soon as possible.

    Hi, I am following up on my previous message regarding your issue. We’re still committed to resolving your issue as soon as possible, and I apologize once again for any inconvenience caused. Please let us know if you had a chance to review my last email, and feel free to reach out through this email – [email protected], whenever it’s convenient for you. We’re ready to assist you with a reliable solution.

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