No Support Réponse to submitted error ticket

  • Resolved cowtowncreative

    (@cowtowncreative)


    8 years, 7 months ago

    I backed up my entire site + database to DropBox using this tool. I then attempted multiple times to restore it on a new hosting account, same URL. It goes through the process to load the theme, but throws an error when attempting to restore content/graphics.

    I have submitted this error notice WITH FTP login 3 times over 3 weeks. I am paid PRO member and would appreciate someone getting back with me asap. It’s ridiculous to have to go this long without a website due to lack of support on this plugin.

    https://tomballranch.com

    https://www.ads-software.com/plugins/dropbox-backup/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author helena46

    (@helena46)

    Hello,

    Backup & Restore Dropbox Support Team provides full support through the Ticket System.

    Could you please tell us, if you have opened Support Ticket and addressed to Backup & Restore Dropbox Support Team through the email (support(@]wpadm.com) with your issue and FTP data? If yes, please, give us your Ticket Number.

    Thank you,

    Backup & Restore Dropbox Support Team.

    Plugin Author helena46

    (@helena46)

    Support was provided through the Support Ticket.

Viewing 2 replies - 1 through 2 (of 2 total)
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