No support! so many errors and bugs. STAY AWAY!

  • [I edited my review since the support team solved the issue and communicated.]

    I am using the TranslatePress pluging for a few months. From the start I had bugs and errors.

    It is missing tables, using CPU and crushing my website almost every day.

    I can’t remove it because now if I do it will leave my website with 404 pages and will drop my SEO.

    So bad!

    Translate Multilingual support team is not responding and not providing solutions. They sell a plugin that is hurting peoples website (probably fake reviews as well!)

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    We truly empathize with your situation. However, we would like to remind you that we do not work on weekends, that is from Friday to Sunday. This is not something new, we had outlined this on the page when you were creating the ticket as well in the last conversations we had before.
    Therefore, leaving a ticket on Friday and expecting a response on the same day or during weekends is not practical. We also think it’s important to address that leaving us a bad review in bad faith will not expedite the investigation or resolution of your issue. It isn’t going to push our development team or any other department to start working on weekends.

    Having said that, we are here to help you. Our development team has already requested a copy of your website, so they can directly look into the problem and start testing possible solutions.

    We are waiting for your reply to continue the troubleshooting.

    Kind regards,

    Thread Starter createalogoonline

    (@createalogoonline)

    I opened the ticket in August; it’s been 2 months. – you guys can take your time from Friday to Monday…

    from:TranslatePress Team?<[email protected]>reply-to:[email protected]
    to:[email protected]
    date:Aug 27, 2023, 2:24?AMsubject:Support Ticket Received – Error reconnecting to the database

    With that said, I have already given you access to my website same time. I will give it again and will keep you updated live regarding that buggy plugin and service until problem solved

    Hello,

    We are reaching out to follow up on your recent experience with our plugin. Firstly, we want to extend our sincerest apologies for the frustrations you’ve encountered. We understand how crucial it is for our plugin to function smoothly and how disruptions can have a significant impact on your website’s performance and SEO.

    It’s important to us that you know the issues you reported were thoroughly addressed and resolved as of October 25th.

    We hope the adjustments made have ameliorated the issues you encountered with TranslatePress. Should you find that the service is now aligning with your expectations, we would be honored if you could update your review. Your honest feedback is crucial for us—it helps us stay on track and continuously improve our plugin and the support we provide.

    We are here for you anytime you need support or if any concerns arise.

    Best regards,

    Thread Starter createalogoonline

    (@createalogoonline)

    So far the errors are stopped. The problem with the speed also improved.

    Thank you for fixing the issues. Hopefully, if support if needed the next time, it will be solved quality and not within a few months.

Viewing 4 replies - 1 through 4 (of 4 total)
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