No Support/New Users Can't Log-in

Worked fine at first but for the last couple of months new users can’t log-in. Tested it myself. Once created, entered the new log-in info and it just continues to say password is incorrect. Information is correct so what gives?

If someone would help it would be appreciated but since no one replies from support and new users can’t use this it’s basically useless, have wasted time in the forum for the last year and have to give it the lowest rating.