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Resolved

(@smiranda)

Automated tax system is not calculating any tax for customer addresses in the same state as the shop. All settings seem correct. Could it be because my wordpress.com account isn’t the same as the site owners?

Tax log:

10-20-2022 @ 17:22:09 - :::: TaxJar Plugin requested :::: (WCS Tax)
10-20-2022 @ 17:22:20 - :::: TaxJar Plugin requested :::: (WCS Tax)
10-20-2022 @ 17:22:21 - :::: TaxJar Plugin requested :::: (WCS Tax)
10-20-2022 @ 17:22:21 - :::: TaxJar Plugin requested :::: (WCS Tax)
10-20-2022 @ 17:25:10 - :::: TaxJar Plugin requested :::: (WCS Tax)
10-20-2022 @ 17:25:55 - :::: TaxJar Plugin requested :::: (WCS Tax)
10-20-2022 @ 17:31:58 - :::: TaxJar Plugin requested :::: (WCS Tax)


### WordPress Environment ###

WordPress address (URL): https://pacificbiologic.com
Site address (URL): https://pacificbiologic.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.0.14
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.19-MariaDB-1:10.4.19+maria~focal-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Total Database Size: 55.26MB
Database Data Size: 46.01MB
Database Index Size: 9.25MB
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### Post Type Counts ###

attachment: 150
blocks: 3
custom_css: 1
customize_changeset: 11
mailpoet_page: 1
nav_menu_item: 57
page: 32
popup: 2
popup_theme: 8
post: 6
product: 44
quick_order_forms: 1
revision: 48
shop_coupon: 1
shop_order: 28
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.9.16

Akismet Anti-Spam: by Automattic – 5.0.1
Disable woocommerce logout confirmation: by Hem Thapa – 1.2
Facebook for WooCommerce: by Facebook – 2.6.27
File Manager Advanced: by modalweb – 4.1.6
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.0
Google Listings and Ads: by WooCommerce – 2.2.0
Site Kit by Google: by Google – 1.85.0
IgniteWoo Updater: by IgniteWoo.com – 3.0.3
Jetpack: by Automattic – 11.4
MailPoet: by MailPoet – 3.101.0
Redirection: by John Godley – 5.3.4
Side Cart WooCommerce: by XootiX – 2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.23

WooCommerce Elavon Converge Gateway: by SkyVerge – 2.7.1 (update to version 2.11.6 is available)
WooCommerce Payments: by Automattic – 4.8.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Wholesale Pro Suite: by IgniteWoo.com – 4.0.5
WooCommerce: by Automattic – 7.0.0
Wordfence Security: by Wordfence – 7.7.1
Yoast SEO: by Team Yoast – 19.8
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.9

WP phpMyAdmin: by Puvox.software – 5.2.0.7
WPForms Lite: by WPForms – 1.7.7.2
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.1

### Inactive Plugins (2) ###

My Database Admin: by securebit – 1.1.24
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #48 - /shop/
Cart: #49 - /cart/
Checkout: #50 - /checkout/
My account: #51 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.16.1
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://pacificbiologic.com
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? No

### Store Setup ###

Country / State: United States (US) — California

### Payment Gateway Support ###

Elavon Converge Credit Card: card_types
charge
authorization
capture_charge
refunds
voids
tokenization
add_payment_method
token_editor
charge-virtual
products
payment_form
customer_decline_messages

### Elavon Converge Credit Card ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-21 22:04:53 -07:00
Options: ?
Notes: 104
Onboarding: completed

### WooCommerce Payments ###

Version: 4.8.1
Connected to WPCOM: Yes
Blog ID: 206803035
Account ID: -

### Action Scheduler ###

Complete: 1,116
Oldest: 2022-09-20 07:08:13 -0700
Newest: 2022-10-20 17:43:10 -0700

Failed: 4
Oldest: 2021-10-05 21:11:04 -0700
Newest: 2022-10-19 07:53:11 -0700

Pending: 7
Oldest: 2022-10-21 10:33:47 -0700
Newest: 2022-10-26 07:53:11 -0700

### Status report information ###

Generated at: 2022-10-20 17:56:21 -07:00

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

xue28 (woo-hc)

(@xue28)

2 years, 1 month ago

Hi @smiranda

Thanks for reaching out!

I understand that no taxes are being collected on your site when automated taxes is enabled.

If your store is based in, for instance, the United States, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Shipping & Tax uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

Can you please share a screenshot of your General Settings under WooCommerce > Settings > General.

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Thread Starter

smiranda

(@smiranda)

2 years, 1 month ago

I just disabled ‘automated tax’ to test without it, since tax was collected earlier on i the site development. So backtracking the tax is still not being collected.
The screenshot I’ll do next, but it is a CA shop.

Thread Starter

smiranda

(@smiranda)

2 years, 1 month ago

https://snipboard.io/WbFh7Y.jpg

Thread Starter

smiranda

(@smiranda)

2 years, 1 month ago

I find no error logs, its simply that no action occurs regarding the tax collection. I am a techy, and have double checked all things.

xue28 (woo-hc)

(@xue28)

2 years, 1 month ago

Hi @smiranda

Thank you for providing the screenshot.

I replicated your store setup on my site, created a mock order and automated taxes are working on my site:

10-21-2022 @ 10:31:45 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"94521","from_city":"Concord","from_street":"5514 Langford Court","to_country":"US","to_state":"CA","to_zip":"90011","to_city":"fsdfadsfa","to_street":"dsdsa","shipping":"10","plugin":"woo","line_items":[{"id":"546-996a139b786c7dd046b2bbd8b83bf9f9","quantity":2,"product_tax_code":"","unit_price":"20","discount":"0"}]} (WCS Tax)
10-21-2022 @ 10:31:45 - Received: {"tax":{"amount_to_collect":3.8,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.095,"county_tax_collectable":0.4,"county_tax_rate":0.01,"county_taxable_amount":40.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.095,"county_amount":0.4,"county_tax_rate":0.01,"county_taxable_amount":40.0,"id":"546-996a139b786c7dd046b2bbd8b83bf9f9","special_district_amount":0.9,"special_district_taxable_amount":40.0,"special_tax_rate":0.0225,"state_amount":2.5,"state_sales_tax_rate":0.0625,"state_taxable_amount":40.0,"tax_collectable":3.8,"taxable_amount":40.0}],"special_district_tax_collectable":0.9,"special_district_taxable_amount":40.0,"special_tax_rate":0.0225,"state_tax_collectable":2.5,"state_tax_rate":0.0625,"state_taxable_amount":40.0,"tax_collectable":3.8,"taxable_amount":40.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"LOS ANGELES","country":"US","county":"LOS ANGELES COUNTY","state":"CA"},"order_total_amount":50.0,"rate":0.095,"shipping":10.0,"tax_source":"destination","taxable_amount":40.0}} (WCS Tax)
10-21-2022 @ 10:31:45 - :: Adding New Tax Rate :: (WCS Tax)
10-21-2022 @ 10:31:45 - {"tax_rate_country":"US","tax_rate_state":"CA","tax_rate_name":"US-CA-LOS ANGELES COUNTY-LOS ANGELES Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":9.5,"tax_rate_class":""} (WCS Tax)
10-21-2022 @ 10:31:45 - Tax Rate ID Set for 2 (WCS Tax)
10-21-2022 @ 10:31:45 - :: Tax Rate Found :: (WCS Tax)
10-21-2022 @ 10:31:45 - {"2":{"rate":9.5,"label":"US-CA-LOS ANGELES COUNTY-LOS ANGELES Tax","shipping":"no","compound":"no"}} (WCS Tax)
10-21-2022 @ 10:31:45 - :: Updating Tax Rate To :: (WCS Tax)
10-21-2022 @ 10:31:45 - {"tax_rate_country":"US","tax_rate_state":"CA","tax_rate_name":"US-CA-LOS ANGELES COUNTY-LOS ANGELES Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":9.5,"tax_rate_class":""} (WCS Tax)
10-21-2022 @ 10:31:45 - Tax Rate ID Set for 2 (WCS Tax)

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

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