• No termina de funcionar bien, no carga bien los datos desde google sheets a pesar de usar la api de google. Y soporte no sirve no tienen soporte en vivo y nosotros necesitamos resolver estos problemas para ayer no para dentro de 3 días.

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  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello there.

    Firstly, we’d like to apologize for the delay. Our company works from 08:00 – 17:00, CEST, on business days.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    There are no issues between Google Sheets and wpDataTables, so if there’s any data missing in the wpDataTable, it’s most likely caused by an incorrect date (or number) format. We checked the public ticket you’ve opened and saw that the incorrect date format in some cells of your Google Spreadsheet file probably caused this issue. Well, we can’t say an “incorrect” format, but a format that’s not configured in wpDataTables.

    Since some of your data does appear without issues, there must be something wrong with the cells that are not pulling any data from the sheet.

    Please check out our response in the ticket, and let us know if there’s anything else we can do to help you out with this issue. Hopefully, this will change your opinion about the plugin.

    Kind regards!

    Plugin Author wpDataTables

    (@wpdatatables)

    Hello again Pedro,

    We just wanted to check in again since it seems you were able to resolve the issue on your site. We checked the ticket, and your website seems to contain all the data, however, you still haven’t confirmed that you were able to resolve the issue.

    We sincerely hope our advice helped, and if you have any further issues, please feel free to reach out to us – we’ll gladly help.

Viewing 2 replies - 1 through 2 (of 2 total)
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