NO thanks!

As others have related, I did not notice that I had to SIGN UP for an external service — the Muut “Community” — in order to use this plugin. Okay, well, I went along with the game for a moment. But then AFTER I created an account, I was informed by email that my “14-day trial account” would have all these great PREMIUM features!!! Wow, guess that should make me feel so lucky. It didn’t. I only wanted the most basic features, as the site is for a non-profit org with NO MONEY to spend on bells and whistles. I contacted Muut’s support person and asked them to turn OFF the premium features. Answer: “NO, impossible to turn off the premium features. You’ll have to wait until the trial period expires.” Really??? My response: “okay, please CANCEL my account”. Their reply: “NO, can’t do that”, and I quote, “Here at Muut (emphasis added) we have a core principle of permanence for content and discussion’s sake” It’s impossible for the account to be canceled, EVEN THOUGH I HAVEN’T VERIFIED THE ACCOUNT YET!. But, hey — and this part is so cool — “you can go into your account and HIDE your IDENTITY”! Voila! Really??? THAT’s the solution???? For all I know the software may work quite well in other respects, but I have zero interest in enabling any vendor who has such a low regard for customers’ perfectly legitimate requests, and builds their software that emprisons the customer in their system. Good luck to those who are undaunted by that.

• This topic was modified 8 years ago by linkomatic.