No ‘thanks’ appears

  • Just installed the plugin and it seems to work perfectly, except that after to sign up the message “thank you” doesn’t appears at all, I tried “same page” and also creating a page for it, but nothing appears, like there’s no message at all

    If you want you can test it here: https://www.elivecd.org/collaborate/

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author xnau webdesign

    (@xnau)

    This functionality relies on PHP sessions to work. Try unchecking “Use PHP Sessions” under the advanced tab in the plugin settings.

    If it still doesn’t work there may be some reason on the server level why the cookie isn’t working, such as a security rule.

    Thread Starter Thanatermesis

    (@thanatermesis)

    Hi xnau,

    I tried that option but still not working.

    I don’t think that there’s any cookie restriction on my server (vps), also Im looking the cookies in my browser saved, which are: pdb-manage-fields-tab, pdb-settings-page-tab, pdb_wp_session

    I’m also trying from an incognito browser just like a normal user (not logged, no saved cookies, etc)

    Plugin Author xnau webdesign

    (@xnau)

    The pdb_wp_session cookie is the one holding the record ID.

    When I tried a test submission, the form came back empty, which is what it would do if the cookie couldn’t be read. I’m not sure why that would happen, do you have your PHP error log set up?

    Thread Starter Thanatermesis

    (@thanatermesis)

    Yeah, I forgot to say, no errors in PHP or Nginx

    Plugin Author xnau webdesign

    (@xnau)

    OK, well, this will need to be debugged, the session value is not coming back or is coming back in an unexpected form, but I don’t know why.

    Plugin Author xnau webdesign

    (@xnau)

    I see you have caching enabled. You should exempt the form page from page caching.

    Thread Starter Thanatermesis

    (@thanatermesis)

    Hello back from some disconnected time

    I was looking at the cache thing, so I have disabled all the caching for this page, but the problem stills here, tried with checked/unchecked the php session checkbox option

    Thanks

    Plugin Author xnau webdesign

    (@xnau)

    I looked at your form, and I don’t see any cookies getting written. I’m not sure why that would be, but processing the form requires cookies.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘No ‘thanks’ appears’ is closed to new replies.