No themes loading on the “Add Themes” page

  • Resolved skilef

    (@skilef)


    1 week ago

    Hi people,

    I have just set up a new site. Using the latest version tar. Everything is working fine, except for one thing: whenever I click the “Add New Theme” button (which goes to /wp-admin/theme-install.php?browse=popular), no themes are displayed whatsoever: I only see the animated circle as if it were loading. Searching or selecting another tab does not help either.

    I did basis troubleshooting as suggested here and also disabled UFW, checked curl, doublechecked directory/file permissions. Debugging does not return anything either.

    I am at a loss. Has anyone seen this before and/or has an idea where I should look for a solution?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter skilef

    (@skilef)

    Inspecting the page, there is this Javascript error:

    theme.min.js?ver=6.7:2 Uncaught TypeError: this.model.on is not a function
    at n.initialize (theme.min.js?ver=6.7:2:4181)
    at h.View (backbone.min.js?ver=1.6.0:2:14866)
    at n.constructor (wp-backbone.min.js?ver=6.7:2:2602)
    at new n (backbone.min.js?ver=1.6.0:2:23875)
    at theme.min.js?ver=6.7:2:15008
    at inapp.js:230:28185
    at Gn (inapp.js:230:17872)
    at inapp.js:230:27990
    at Function.Vs (inapp.js:230:40556)

    Thread Starter skilef

    (@skilef)

    Things are working fine on Firefox, only Brave is acting up (even after clearing cache and cookies). So I have a work-around at least.

    threadi

    (@threadi)

    If it works in one browser and not the other, I would first suspect extensions in the problematic browser. They may be blocking the execution of scripts.

    If this is not the case, deactivate all plugins and try switching to a standard theme. Does it work then? Then one of the deactivated things was to blame.

    Thread Starter skilef

    (@skilef)

    Thanks, it was a plugin indeed (Metamask)!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.

Tags