No thumbnails being created for new images

  • Resolved Gordon

    (@gordoncatheycom)


    8 years, 10 months ago

    I am experiencing the very same problem. I have the latest version of NextGEN and the latest version of WordPress.

    I have temporarily switched my theme to WP Twenty-Eleven.

    I have disabled all plugins and then reactivated only the NextGEN plugin.

    I have cleared all cache on three different browsers, Safari, Firefox and Chrome, and tried the process with all three. Tried 1) adding a new image to an existing gallery, 2) adding a new gallery, and 3) asking for new thumbnails to be generated, both individually and as a whole gallery bulk action.

    I have tried rebooting the computer and restarting each browser after its cache is cleared.

    Yesterday, before the problem arose, I created a new gallery that seemed to work, except that it would not display titles under the full-size images. Then I noticed that NextGEN had an update, so I updated to the latest version of the NextGEN plugin. That allowed the titles to be displayed. Then I added two images to the gallery and could get no thumbnails by way of any one of the various methods mentioned above.

    The site is https://www.mpum.org hosted by Bluehost.com. The gallery is on https://www.mpum.org/pets/

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Gordon

    (@gordoncatheycom)

    I failed to add: the current theme is Accende Church Theme, but the problem persists when switched to WP Twenty-Eleven on three different browsers on my Mac.

    Plugin Contributor photocrati

    (@photocrati)

    @gordoncatheycom – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin and then trying to generate new thumbnails for those images (or the gallery in general)?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter Gordon

    (@gordoncatheycom)

    As I stated in my first post above: I have tried deactivating all plugins, changing browsers, clearing all cache from all browsers, rebooting the Mac, getting assurances from Blurhost that all is up to date there, switching the site to two different WordPress Twenty series templates, creating new galleries, adding new images to existing galleries, asking the plugin to create new thumbnails for individual images and for whole galleries. I have tried every combination of these techniques that I can think of — several times over.

    The problem appeared for the first time on April 12, when I updated to the latest version of NextGEN. Then, after realizing that things were not working right, I updated to the latest version of Word Press, hoping that would fix things — it did not.

    What details do you need that I can give you?

    Plugin Contributor photocrati

    (@photocrati)

    @gordoncatheycom – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

Viewing 4 replies - 1 through 4 (of 4 total)
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