• Resolved ulefos1199

    (@ulefos1199)


    Hi
    I have No tick box to create an account on the checkout page
    Accounts & Privacy Settings
    Guest checkout
    Allow customers to place orders without an account – not ticked
    Allow customers to log into an existing account during checkout – ticked
    Account Creation
    Allow customers to log into an existing account during checkout -ticked
    Allow customers to create an account on the “My account” page – ticked
    When creating an account, automatically generate an account username for the customer based on their name, surname or email – ticked
    When creating an account, automatically generate an account password – ticked

    These are my setting but i have no tick box or message to say create an account on the checkout page.
    could you help please

    • This topic was modified 4 years ago by ulefos1199.
    • This topic was modified 4 years ago by ulefos1199.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there!

    Here’s what one would expect to see with the settings you specified above on a site where only WooCommerce is installed and the [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) theme is active, :

    Screenshot showing where the Create an Account checkbox normally appears

    Your site’s checkout page has several customizations that add, hide and rearranges your checkout field. My suspicions are that the “Create and Account” field is being swallowed by those customizations, or perhaps by your theme’s design.

    I would suggest checking with the theme’s developers about options, or doing a conflict test to otherwise determine what is hiding it. Here’s a guide to walk you through proper conflicting testing:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter ulefos1199

    (@ulefos1199)

    Thank you ill take a look

Viewing 2 replies - 1 through 2 (of 2 total)
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