No Ticket Generated with Payal

  • Resolved christophercaspers

    (@christophercaspers)


    6 months, 1 week ago

    Tickets with numbers do show when you’re checking out but the “Your order is being processed” email that you receive does not show the ticket with numbers. Is there another step with Paypal and it being a virtual product?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author dan009

    (@dan009)

    Hi @christophercaspers

    There can be different instances where the issue might arise.

    The plugin you are using to take paypal payments releases the email before the payment is done with paypal, therefore the order is not marked as processing or completed, and not tickets are generated to be attach to email.

    Another thing is, sometimes Paypal is delaying the payment for the gambling products, or blocking them, you could add a mean test by asking the buyer a general question.

    I would recommend changing the plugin that does that captures the paypal payments and see if any different. I suspect is the first issue.

    Do you have the same issue when taking payments by card?

    Let me know if any changes.

    Regards,

    Dan.

    Plugin Author dan009

    (@dan009)

    Hi @christophercaspers

    Any updates on this issue? Have you tried the above?

    Regards,

    Dan.

    Plugin Author dan009

    (@dan009)

    Hi @christophercaspers

    Is the issue resolved?

    Regards,

    Dan.

Viewing 3 replies - 1 through 3 (of 3 total)
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