no time to answer

  • Resolved lisavannoorden

    (@lisavannoorden)


    7 years, 7 months ago

    Hello Live Chat, thank you for the great plugin.
    However I am experiencing a problem. When I receive a call I don’t have time enough to answer. The bell rings and I need about 3 seconds to activate the chat screen and type my answer. It deactivates before or while I am typing!! How can I solve this problem?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there

    Thank you for getting in touch with us.

    The ‘Pending’ state of the chat’s timeout can be changed by going to wp-live-chat-support/functions.php and scrolling down to line 1169 where you’ll find a block of code that looks like this:

    if (intval($result->status) == 2) {
    if ($difference >= 30) { // 60 seconds max
    wplc_change_chat_status($id,12);
    }
    }

    The ’30’ can be adjusted to a higher value, however we do not recommend setting anything higher than 60 seconds due to potential server limitations.

    I hope this helps?

Viewing 1 replies (of 1 total)
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