No TO FROM MESSAGE form on mobile

  • Resolved thefarmdream

    (@thefarmdream)


    2 years, 11 months ago

    Hi, thank you for the plugin.
    I can’t seem to figure out a way to display the TO FROM MESSAGE form on mobile.
    I’ve looked at previous topics here and tried what was suggested without any results.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    This looks to be an issue with how your Theme implements the mobile layout.

    The standard WooCommerce template has a single element for the product page and the gift card form relies on only one instance of the product inside the HTML. When I view the source code for the site I can see that the gift card form is included twice on the page. Once for the main site, and again for mobile. The theme will decide which form to display.

    Check with your theme developer to find out if they have an update that will only output the form a single time to prevent this issue.

    I can see that you have the Pro version and www.ads-software.com doesn’t allow supporting Pro plugins using their forums so I am marking this thread as resolved. If you have further questions please contact us at our website: https://www.pimwick.com

    Thanks for understanding!

    I’m having the same problem. I’m using the Astra Theme.

Viewing 2 replies - 1 through 2 (of 2 total)
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