No tracking info in shipped emails

  • Resolved piotrjarosfirma

    (@piotrjarosfirma)


    1 year, 11 months ago

    Hello,
    clients from a store do not receive the information about tracking.
    All settings are correct in my opinion.
    1. To add tracking info to “Shipped” status on the orders

    2. An example order has shipped status

    3. In the emails customizer the email to the client has the info about the tracking info.

    4. But in the Mail Log this info is missing and the client claims also that he has not received the information about the tracking.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @piotrjarosfirma,

    Do you use any email customizer plugins?

    Thanks

    Thread Starter piotrjarosfirma

    (@piotrjarosfirma)

    Hi, no plugins that I use and are somehow connected to mails are WP mail SMTP and WP Mail Logging.

    Plugin Author gaurav1092

    (@gaurav1092)

    How do you add the tracking information to orders?

    Do you add the tracking information manually or by ant 3rd party logistics or shipping label plugins?

    Thread Starter piotrjarosfirma

    (@piotrjarosfirma)

    We are using BaseLinker integration with our fulfillment partner.

    Plugin Author gaurav1092

    (@gaurav1092)

    Maybe first they are changing the order status to Shipped(Completed) and than add the tracking information to order.

    Can you please share the full admin order details page screenshot with order notes so I can check it.

    Thread Starter piotrjarosfirma

    (@piotrjarosfirma)

    Sure, although I don’t see if the tracking comes first.

    Plugin Author gaurav1092

    (@gaurav1092)

    You will need to ask your fuilfillment partner to first add the tracking information and than change the order status to Shipped(Completed).

    Thread Starter piotrjarosfirma

    (@piotrjarosfirma)

    I asked them how it works and got the reply:
    “As for the BaseLinker itself, the status changes to Shipped only after entering the tracking number, either manually or after using the integration.

    Other stores do not report problems with tracking to us, checking the statuses, Baselinker correctly uploads tracking numbers to your store. So we don’t see a problem here.”

    Plugin Author gaurav1092

    (@gaurav1092)

    Can you please try with adding tracking information manually and mark the order shipped and check?

    Thread Starter piotrjarosfirma

    (@piotrjarosfirma)

    hmmm, I did a test and it worked. What do you think is causing this problem?

    Plugin Author gaurav1092

    (@gaurav1092)

    I think the problem is wih your fuilfillment partner, as I told before first they change the order status and after that they add the tracking information.

Viewing 11 replies - 1 through 11 (of 11 total)
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