No tracking number in email

  • Resolved pandajohn007

    (@pandajohn007)


    1 year, 6 months ago

    Hi,

    I no longer receive a tracking number in my emails when the status has changed to shipped.
    I had a supplier that was connected to my shop and the tracking numbers were sent correctly in the order completet mail.
    Now I have a new supplier. And here too the tracking number is sent correctly to my shop but it is no longer in the email.
    I will add 2 screenshots of the notifications.
    Thank you!

    Here you can see the notifications with the new supplier:

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @pandajohn007,

    Which new supplier do you use in your website to fulfill your orders?

    Thanks

    Thread Starter pandajohn007

    (@pandajohn007)

    Hi,

    Thanks for your reply.

    My new supplier is gelato.com. My old one was cjdropshipping.

    Plugin Author gaurav1092

    (@gaurav1092)

    Hi @pandajohn007,

    We don’t have an integration with gelato.com.

    You can request the integration with?gelato.com on?AST’s?features board, when you post your request, please provide as many details as you can about the nature of the integration and how gelato.com integrates with WooCommerce.

    Thanks

    Thread Starter pandajohn007

    (@pandajohn007)

    Hi,

    okay thanks I will do that.

    I have a quick question. I send you a screenshot that the numbers are in my order in woocommerce.

    Do you know why there is the same number twice? Why does this happen?

    Regards

    Jonathan

    Plugin Author gaurav1092

    (@gaurav1092)

    Did you add tracking information manually or added by shipping services?

    Thread Starter pandajohn007

    (@pandajohn007)

    My supplier which is connectetd to my store via API sends the tracking number and it gets added to the order automatically.

    Plugin Author gaurav1092

    (@gaurav1092)

    So maybe they are doing the API call twice to add the tracking information.

Viewing 7 replies - 1 through 7 (of 7 total)
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