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Hello @hsteigstra,

Thank you for opening the thread!

After reviewing your website, I can confirm that the tracker.js file is not being loaded, therefore WP Statistics will not be able to track the pages.

Kindly note that this issue might be originated from a conflict with another plugin or if the Tracking Method is set to Server Side. Please ensure the Tracking Method is set to Client Side, and check your plugins by deactivating them all and activating one by one to see which one has a conflict.

Please check our troubleshooting guide to learn more: https://wp-statistics.com/resources/troubleshoot-the-tracker/.

Regards

@mhdizmni – The site I write for, has the same problem. Also on the plugins overview website (with the charts, in the backend), it lists this:

“

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Get access to all advanced features in one package. With WP Statistics Premium, you can explore powerful add-ons that enhance your analytics experience and provide deeper insights into your site’s performance.

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Simply click on any add-on to learn more and see how WP Statistics Premium can power your site’s growth.

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Display vital site stats using customizable Gutenberg blocks or theme widgets. Enhance your audience’s experience with flexible, real-time data presentations. Learn more
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Manage admin menus, modify plugin headers, and create white-label products. Enhance the Overview page with fully customized widgets tailored to your needs. Learn more
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It doesn’t track. And no, there’s no conflict with other plugins. It worked before and I did all the “turn off all plugins and turn them all on one by one”. Nothing.

The plugin was also set to client side, and has the problems.

Hi @aclys,

Could you please share your site URL with us?

Additionally, if the tracker.js file is not loading on your site, please enable debugging and check for any WP Statistics-related errors. You may find this guide helpful: https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/.

Lastly, the content you shared is from the popup we display in our new version of WP Statistics, which introduces our add-ons to our users.

Thank you!

Regards

@mhdizmni – I prefer not to share the url.

The content I shared isn’t from a popup, it was displayed on the overview site between the blue logo/menu of WP Statistics and the first charts.

//EDIT

There was a new update and the content was gone now.

• This reply was modified 2 weeks, 3 days ago by aclys.

Dear @aclys,

The issue you were experiencing with the “upgrade” content was very likely a cache issue.

We are glad to hear the issue is resolved now!

Could you please confirm if the issue with tracking is also resolved?

Thank you!

Regards

Dear @mhdizmni

Thanks.

It wasn’t a cache issue. After it first appeared (second last update), I cleared cache it still appeared. It disappeared after the last update.

Regarding tracking: it seems to be working again.

Thank you for the details, @aclys!

I forwarded this matter to our team for further investigation.

We appreciate your continued support.

Regards

Hi Matthew,
Thank you for your response. It does not help me much further. The Tracking method is set to client. I tried to force loading the tracker in the HEAD section, but I then get the error:

Uncaught ReferenceError: WP_Statistics_Tracker_Object is not defined
<anonymous> https://steig.nl/wp-content/plugins/wp-statistics/assets/js/tracker.js:1

But is IS there!

Next I also get the error:
Uncaught SyntaxError: redeclaration of let WP_Statistics_CheckTime

I disabled as many plugins as possible. Did a search for “tracker.js”, only in your plugin.

In “Network >> XHR” is nothing displayed

What to do next?

ps. At this moment there is a redirection problem with the website (12:57 CET)

Dear @mhdizmni

The text from the popup appeared again between the blue menu/logo and the first charts on the overview page. I cleared cache again, but it is still there. Just to let you know. It appeared today in the morning again.

Hi @aclys,

Could you please send us a screenshot once it happened?

Thanks

Dear @hsteigstra,

Kindly avoid enqueueing the script manually.

Could you inform us once the redirection on https://steig.nl/ has been removed?

Thank you!

Regards

OK, the manually loaded script is removed and the redirection should be OK now. https should be OK now

@mhdizmni

Here: https://ibb.co/jhN46Wm

The picture will be auto-deleted after an hour.

Dear @hsteigstra,

Thank you for letting us know!

We would also appreciate it if you could share your site information with us. It can be found under Tools > Site Health > Info.

Regards