No utm_medium flag

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  • Plugin Author verygoodplugins

    (@verygoodplugins)

    Hey @marivsh ,

    The data shown in your logs is what’s being loaded from HubSpot when a user logs in, not when they register… so it’s hard to say why it wasn’t synced in the first place.

    The original_ref is the “referrer”, so if your site is marvish.com, it could be that someone was on othersite.com/?utm_source=google&utm_medium=cpc, and then they clicked through to marvish.com and registered.

    In this case othersite.com is the site that referred the traffic *to* you, but the UTM variables are tracked on that site, not on your site.

    I did just do a quick test on my end and the utm_medium is syncing correctly: https://i.wpfusion.com/GTlsM5sk

    You can try it by visiting your site in a private browser window like marvish.com/register/?utm_source=google&utm_medium=cpc and signing up for a new account. You should see the UTM data synced for the new user. If not, let us know and we can investigate further.

    For this particular user, are you able to find the point in the logs where they registered an account? What does the data show there for the lead source parameters?

    Thanks
    Jack

    Thread Starter marivsh

    (@marivsh)

    Oh, yes, my bad.

    Anyway, the issue I had was cause by the lack of wpf_ref and wpf_landsource cookies, based on which the data is passed to HS. The were not created because of the cache settings, so now, as I exclude them, they are properly set and data is synced correctly.

    Sorry for misleading and appreciate for the reply ??

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