no VAT on the invoice

  • eldrico

    (@cedricbonnard)


    8 months, 1 week ago

    Hi Guys,
    First thanks for your free plugin.
    I am sorry I have an issue and I don’t understand how to fix it.
    My clients can buy a gift card for 100 euros (vat included), no problem. My vat issue is when the owner of a gift card use his gift card, then the invoice/payment summary shows all the price without VAT. What should I do for the vat to be visible in the invoice and order email please?
    For any sell on the website, the vat is included and visible in the invoice and in the order email. I check all the settings of the gift card and do no see any reason why this is happening.
    On the gift card product, the VAT is set exactly as all the other product (standard rate) and i am just selling in 2 countries so i am using only one VAT.
    Thanks in advance for your help,
    Cédric

Viewing 1 replies (of 1 total)
  • Plugin Support Juan Coronel

    (@juaancmendez)

    Hi Cédric,
    we hope you’re doing well!

    Could you tell us if the user has entered the gift card in our field or in the WooCommerce coupons field, please?

    Let us know any news.

    Best regards.

Viewing 1 replies (of 1 total)
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