No visitors data recorded or displayed

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Matthew

    (@mhdizmni)

    Hi @iantresman,

    Thank you for reaching out to us!

    Please provide us with your site URL so we can review the requests. You can also inspect the hit requests by going to the Network tab within the Inspect tool in your browser.

    Additionally, we would appreciate it if you could check the database and share with us all the statistics_ tables.

    To further assist you, please provide the following details as well:

    • WordPress version,
    • WP Statistics version,
    • Multisite status

    Thank you for your cooperation!

    Regards

    Hello,

    I got the exact same issue, but i have 7 website where this plugin is installed.

    They al have the same issue, display 0 since a few days.

    Thread Starter iantresman

    (@iantresman)

    OK, I narrowed this down to the WP Cerber plug-in.
    Now that it is disabled, I am getting statistics again.

    I am now using the Wordfence plug-in instead.

    Plugin Support Matthew

    (@mhdizmni)

    Dear @iantresman,

    Thank you for letting us know!

    It seems WP Cerber restricts access to the WordPress REST API which prevents the views from being recorded. This article on their site might be helpful: https://wpcerber.com/restrict-access-to-wordpress-rest-api/.

    Regards

    Plugin Support Matthew

    (@mhdizmni)

    Dear @freekrutten,

    Could you please provide us the following information?

    • Site URL
    • WordPress version,
    • WP Statistics version,
    • Multisite status

    Additionally, we would appreciate it if you could let us know whether you use any security plugins like WP Cerber.

    Thank you!

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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