No visual response for user after clicking send button

  • Resolved Meyerle

    (@meyerle)


    9 years, 4 months ago

    I have run into a problem with the contact form. After the send button is clicked there is no visual confirmation for the user, i.e. the website no longer displays the “thank you for your message” text or the “captcha was entered incorrectly” message.

    Please note that messages are still sent if the captcha was entered correctly.

    The plugin worked correctly in the past, I have this problem since I connected the final URL with my webserver. If I use the direct URL to my webserver the plugin works as intended. Whether I activate recaptcha or not does not have an influence on the behaviour, so it is most likely a problem with the plugin itself.

    The view updates correctly after I click the send button when I use this URL: https://oldisnot.columba.uberspace.de/Band/
    It doesn’t when I use the final URL: https://katheterdecoco.de

    Both URLs point to the exact same website, the contact form is at the bottom of the page. In order for the plugin to work with both URLs I have temporarily disabled recaptcha for troubleshooting without having to change the recaptcha keys. I am very confused by this behaviour, could you tell me what’s wrong?

    https://www.ads-software.com/plugins/clean-and-simple-contact-form-by-meg-nicholas/

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  • Thread Starter Meyerle

    (@meyerle)

    I got it! I figured out what the problem was: the wordpress URL and the website URL in the general settings of wordpress still pointed to the old URL. After I changed them to the new URL, everything works again.

Viewing 1 replies (of 1 total)
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