No warning huge verification needed

  • I decided to see what the advanced credit card processing was about and try it. After activating it, without warning, they suddenly demanded no less than 8 corporate verification documents that would take hours of my time trying to find the documents. My Paypal account was frozen until the verification is complete and there is no way to reverse the request according to paypal support. Now paypal lost a long term customer and I lost my account all thanks to this plugin.

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  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @popandbob

    Please be aware that this situation is not directly caused by the plugin itself, but rather it is a result of how PayPal’s regulatory measures are implemented. Under normal circumstances, activating Advanced Card Processing should not result in an account being “frozen”. It appears there has been an unusual complication in your case.

    We sincerely apologize for the inconvenience this has caused you. However, as the developers of the PayPal Payments plugin, our capabilities to directly intervene in matters related to account verification and regulatory compliance are limited. These issues fall under the direct purview of PayPal’s own support and regulatory teams.

    Kind regards,
    Krystian

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