No way of contacting support

  • Resolved markopete

    (@markopete)


    8 years, 5 months ago

    I downloaded the basic plugin and installed it, then I decided to but the extensions (mail chimp)

    I paid for it by credit card and also subscribed to your newsletter and I received your confirmation email from which I got your email address,

    Apart from that no welcome email, I do have the license information but I can’t see anywhere to enter it in the settings?

    I sent an email to Danny about 24 ago but have had no repsonse as yey

    Pete

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Lap

    (@lapzor)

    Hi Pete,

    I do not see any Premium support case under your name. Please check here for more information on contacting Premium support: https://www.ads-software.com/support/topic/sticky-premium-boxzilla-users-please-read-this/

    To answer your question:
    The license key field will only show up if one or more Premium add-ons are installed. Just upload a premium Boxzilla add-on and the plugin will ask you for the license info.

    Hope that helps! Let us know if you have any questions.

    Thread Starter markopete

    (@markopete)

    My info here is for a different website, please send me a contact email so that I can send my payment and license information.

    I DO have a MailChimp box already in my plugins

    Thread Starter markopete

    (@markopete)

    Am I going to get any help or do I just get a refund from Paypal and forget this whole thing?

    The link you provided does not give me any options to get this resolved

    Thread Starter markopete

    (@markopete)

    disregard the above

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey Pete,

    I apologize for the delay in replying. Can you please let us know if you were able to get the details? If not you can email us at “support @ boxzillaplugin.com” with a link to this post so we could discuss further.

    Plugin Contributor Lap

    (@lapzor)

    Since there have been no replies to this topic for awhile I will now close this ticket as resolved.
    If you still have a problem or you have a similar problem as posted above, please open a NEW topic. Don’t forget to include a link to a page where we can see the issue whenever possible. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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