No way to get in touch with support team after 10 days!

  • Resolved bassplayer84

    (@bassplayer84)


    10 years, 9 months ago

    I’ve bought the premium versione, and i have big problems in bounce handling system, it works only if i manually check if the system works, and it will only process 100 mail… i’ve got 4-5000 mail to process, and i do not wanto to push that button infinite times…

    I’ve filled the support form twice, and no answer in about 10 days!!!
    Is this a support for a paid service? You guys tell to answer in about 24h max 48h, what’s going on?
    I’m really sad for this…

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Oh! Strange, we don’t have any unanswered emails in over 4 days.

    What’s your site or your first name?

    Thread Starter bassplayer84

    (@bassplayer84)

    I’ve filled the support form for the third time today. No answer recieved in 10 days now…
    My name is Mattia, the website for whom i require support is https://www.xpcomputer.it. (we have bought the licence for 4 websites)

    Let me know please.

    Mattia,

    Ok, you found our reply in your spam folder. That’s rare, and unusual. We’re sorry about that.

    Next time, you can always tweet us as well, since we’re faster on Twitter than in this public forum.

    We’ll answer you later today. Thanks for your patience!

    Thread Starter bassplayer84

    (@bassplayer84)

    Ok, thnanks a lot guys.

Viewing 4 replies - 1 through 4 (of 4 total)
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