No weekly backup since 9/25/17

  • Resolved syzygist

    (@syzygist)


    7 years ago

    When I went to update to WordPress 4.8.3, I was prompted to backup my database, and that’s when I noticed the weekly backups had not been happening since 9/25/17. We changed hosts in August, but the backups ran fine on the new host for a month before they suddenly stopped running. The only notification on the user end is a message that says:

    Job “Job name” has started, but not responded for 10 seconds. Please check information.

    The site is password-protected and confidential, so I can’t post a link, but the contents of the log file are below. Also, I have always had the number of backups to store set at 4, but they are not autodeleting. I uninstalled BackWPup and reinstalled it, but backups are still timing out after 10 seconds.

    WordPress version: 4.8.2
    BackWPup version: 3.4.4
    PHP version: 7.1.11 (64bit)
    MySQL version: 10.1.24-MariaDB-cll-lve
    cURL version: 7.54.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://ourdomain/subfolder/WordPress/wp-cron.php
    Server self connect: Not expected HTTP response:
    Status-Code: 401
    Cache-control: private, no-cache, no-store, must-revalidate, max-age=0
    Pragma: no-cache
    Content-type: text/html
    Content-length: 1154
    Date: Tue, 31 Oct 2017 23:59:27 GMT
    Accept-ranges: bytes
    Server: LiteSpeed
    Www-authenticate: Basic realm=”hidden”
    Content: <!DOCTYPE html>
    <html style=”height:100%”>
    <head><title> 401 Unauthorized
    </title></head>
    <body style=”color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;”>
    <div style=”height:auto; min-height:100%; “> <div style=”text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;”>
    <h1 style=”margin:0; font-size:150px; line-height:150px; font-weight:bold;”>401</h1>
    <h2 style=”margin-top:20px;font-size: 30px;”>Unauthorized
    </h2>
    <p>Proper authorization is required to access this resource!</p>
    </div></div><div style=”color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;”>
    <br>Proudly powered by LiteSpeed Web Server<p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.</p></div></body></html>

    Document root: /home/ourusername/public_html
    Temp folder: /home/ourusername/public_html/subfolder/WordPress/wp-content/uploads/backwpup-b72458-temp/
    Log folder: /home/ourusername/public_html/subfolder/WordPress/wp-content/uploads/backwpup-b72458-logs/
    Server: LiteSpeed
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: ourusername
    Maximum execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 23:59
    Blog Time: 16:59
    Blog Timezone: America/Los_Angeles
    Blog Time offset: -7 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 30.00 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, libxml, litespeed, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @syzygist,
    I see in your server information that your wp-cron.php was not accessible( 401 Unauthorized)
    So I guess that your server requires a password to access this file ( using .htpasswd ), if my guess is correct, just go to BackwPUp -> Settings ->Network -> Authentication method -> set to Basic auth and enter your info and then try again.
    If my guess is not correct, contact your hosting provider about this issue, just tell them why your wp-cron.php has been blocked.

    For another solution, you can fix this by using another cron method.
    modify wp-config.php ( you can find this file in your root directory ), and before the line:
    /* That’s all, stop editing! Happy blogging. */
    add this line:
    define(“ALTERNATE_WP_CRON” , true );

    Hope that helps!

    Thread Starter syzygist

    (@syzygist)

    It does help. As I mentioned, site is password-protected using .htaccess. When I changed the authentication setting on the Settings/Network tab as you advised (to Basic, then entered the site username and password), that did the trick. I’m still baffled as to why backups ran fine for 3 weeks after we moved to the new host and server with no authentication set up, but problem is now solved. Thanks!

    • This reply was modified 7 years ago by syzygist. Reason: added tags
    Plugin Support happyAnt

    (@duongcuong96)

    @syzygist,

    Glad that it’s working for you :),
    If you have any question or issues about BackWPUp, feel free to let us know ??
    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)
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