Nominated items not showing in "Under Review"

Hi! So, what happens when you hit the Reset Readability link after the Attempting to Retrieve Full article message fails?

Have you tried enabling the debug module in the plugin settings? If so are you getting any messages in your log?

Nothing at all happens when I hit the Reset Readability link.

The debug module is enabled, and the log is as follows:

Current Log

Does not update in real time.

Total Current Feed Items: 12
Month to date Feed Items: 12
Last month Feed Items: 0

Total Current Nominations: 0
Month to date Nominations: 0
Last month Nominations: 0

Total Actions Taken: 9

Total Nominations Published: 0

The log does not exist.

The feed I’m using is https://newsdesk.gmu.edu/feed/.

Hey marcelle42 – give this another try with the latest patch, should be fixed.

Aram, I am having the same issue as Marcelle42. I don’t see the latest patch.

Hi, cbobcean. If you go into your WordPress site’s plugin panel, you should see that there is an update to version 3.4.4 available now. Try installing the newest version of the plugin. The nominations should not only be working, but they should also count beyond 1 if you are working on a site with more than one user making nominations. Thanks so much for your feedback and keep us posted.

Aram,

I updated to the latest version of PressForward (3.4.4), but I’m still having the same problem. Any suggestions would be welcome.

Hey marcelle42,

Sorry you’re having such issues!

Briefly, it sounds like your site is not properly running our AJAX queries. Are there any other plugins that you run that are heavily using AJAX?

To help us troubleshoot the problem:

– Install Firebug if on Firefox (this is built in to other browsers).
– Right click and inspect element on the malfunctioning page.
– Click the console button (on most browsers it looks like an arrow pointing at the 2nd of three lines).
– Click the network tab at the top of the inspect elements window.
– Take the action (nominating or triggering readability) that is causing the error.
– Post here any errors that appear in the console.
– Check the admin-ajax.php items that show in the Network tab for the request you triggered (it will pop up when triggered and will say either action:make_it_readable or action:build_a_nomination or action:pf_ajax_relate in the Headers sub-tab when you scroll down).
– Click the Response subtab.
– Paste the returned text in that tab in full here for us to analyze.

Hi Aram,

I’m not sure if other plugins are AJAX-heavy. My best guesses are that “Video List Manager” might be. I can try deactivating all my plugins?

I followed the instructions you gave. The errors in the console were:

POST https://ulife.gmu.edu/wp-admin/admin-ajax.php

500 Internal Server Error
		816ms
load-sc...ver=4.1 (line 4)
Object[button.btn.btn-small.nominate-now.schema-actor.schema-switchable]
relatio...ver=4.1 (line 120)
Object[button.btn.btn-small.nominate-now.schema-actor.schema-switchable, button.btn.btn-small.nominate-now.schema-actor.schema-switchable]
relatio...ver=4.1 (line 122)
Non-switchable, make active
relatio...ver=4.1 (line 130)
Switchable schema class: off - turn it on
relatio...ver=4.1 (line 142)
Switchable Active class
relatio...ver=4.1 (line 126)
Switchable schema class: on - turn it off
relatio...ver=4.1 (line 138)
POST https://ulife.gmu.edu/wp-admin/admin-ajax.php

200 OK
		919ms
load-sc...ver=4.1 (line 4)

When I expanded the admin-ajax.php items, I didn’t see anything marked “action” in the Headers subtab. However, in the Response subtabs, I found this:

<?xml version='1.0' encoding='UTF-8' standalone='yes'?><wp_ajax><response action='pf_ajax_relate_1981'><relationships id='1981' position='1'><response_data><![CDATA[30]]></response_data><supplemental><user><![CDATA[5]]></user><buffered><![CDATA[]]></buffered></supplemental></relationships></response></wp_ajax>

{"wp-auth-check":true,"server_time":1421420347}

{"wp-auth-check":true,"server_time":1421420467}

Is that helpful, or am I missing something?

Thank you!

Karen

Hey Karen,

If you do this more than once, do you consistently see the 500 Internal Server Error? It looks like (in this example at least) PressForward is requesting admin-ajax.php and missing it for reasons unknown.

I’ve seen this happen before when databases get too heavy and the page times out, but that seems unlikely in this case (816ms is less then a minute before the page is returned).

A look at your servers error logs after immediately inducing the error might be useful, but I’m not sure what could cause it other than a timeout for one AJAX function but not the other (the Relate action seems to go off without a hitch). Potentially it could be a bug in our nomination code, but it is very odd that it wouldn’t happen with anyone else. I can verify that the nomination process works well elsewhere.

There is a possibility here as well, a problematic function that executes before the Nomination process but after the Relate process on the AJAX page, one that isn’t part of PressForward, an external plugin or theme element that could be causing the issue.

Is it possible to, either in your site or a staging version of the site with all the pieces in place, turn on WP_DEBUG and see if the response from the nomination no longer 500s and instead returns some sort of failure information?

-Aram